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Atlassian Jira Service Desk

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Read 29 Atlassian Jira Service Desk reviews and testimonials from customers, explore 28 case studies and customer success stories, and watch 13 customer videos to see why companies chose Atlassian Jira Service Desk as their Help Desk Software

Jira Service Desk is easy to use, simple to setup, and has everything you need for IT support and customer service. It can manage all your email and support requests in one place, and never miss a Service Level Agreement with automated alerts.

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  • 29 Testimonials View
  • 28 Case Studies View
  • 13 Customer Videos View
Customer Rating Review Score based on 3920 reference ratings
4.7/5.0 (3920)

29Testimonials

  • "With nearly 16,000 users, 2,500+ projects, and 1.3+ million issues, we're using Atlassian products at huge scale in the services industry."

    Armin Mayrhofer Product Manager

  • “There was a dramatic dip in email support. Previously we were doing 95% email support. Now it's only 15%.”

    Alex Stillings IT Manager

  • "Atlassian fosters a DevOps culture by bringing teams together and allowing for natural collaboration."

    Jonathan Fretheim Sr. Software Engineer
28 more testimonials currently locked

28 Case Studies

  • MagView fights cancer with Jira Service Desk, Jira Software, and Hipchat

    Dave Wehr IT Support Manager

  • Halogenics innovates at the edge of medicine with help from Atlassian

    Andy Fleming Founder and Lead Developer, Halogenics

  • Transforming the Department Of Defense Public Web Service Desk With Atlassian

    Leslie Benito CIO and Director of Technical Services
27 more case studies currently locked

13 Customer Videos

  • Increasing efficiency at the UK's largest independent media company with JIRA Service Desk
    Play Video
    Katie Balkham Commercial Operations Manager, Friday Media Group
  • Vistaprint Rolls Out JIRA Service Desk From 2 to 22 Locations
    Play Video
    Gen Kallos Associate Director of Operational Improvement
  • Puppet Labs is resolving tickets 67% faster with JIRA Service Desk
    Play Video
    Nick Cunningham IT Manager
12 more videos currently locked

Additional Atlassian Jira Service Desk Information & Resources

Read Atlassian Jira Service Desk Reviews, Testimonials & Customer References from 29 real Atlassian Jira Service Desk customers.

Browse Atlassian Jira Service Desk Case Studies, Customer Success Stories, & Customer References from 28 businesses that use Atlassian Jira Service Desk.

Watch Atlassian Jira Service Desk Customer Videos to learn why 13 businesses chose Atlassian Jira Service Desk.

FeaturedCustomers has 1,924,618+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.