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Atlassian Jira Service Desk

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Read 29 Atlassian Jira Service Desk reviews and testimonials from customers, explore 28 case studies and customer success stories, and watch 13 customer videos to see why companies chose Atlassian Jira Service Desk as their Help Desk Software

Jira Service Desk is easy to use, simple to setup, and has everything you need for IT support and customer service. It can manage all your email and support requests in one place, and never miss a Service Level Agreement with automated alerts.

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  • 29 Testimonials View
  • 28 Case Studies View
  • 13 Customer Videos View
Customer Rating Review Score based on 4041 reference ratings
4.7/5.0 (4041)

29Testimonials

  • "[Atlassian solutions] balance power and ease of use. There’s not many tools that do that well and continue to meet your needs as you grow."

    Sky Frostenson Director of Program Management

  • “JIRA Service Desk has revolutionized how we do IT. We're dealing with 236% more tickets with only a 63% increase in IT engineers – and our IT team has worked …

    Michael Hall Business Tools Squad Leader

  • “There was a dramatic dip in email support. Previously we were doing 95% email support. Now it's only 15%.”

    Alex Stillings IT Manager
28 more testimonials currently locked

28 Case Studies

  • Hayneedle cultivates efficiency across the enterprise by standardizing on Atlassian

    Brian Gress Director of IT Systems & Governance

  • SourceOne develops state-of-the-art energy management software with Atlassian

    Philip Portnoy Head of Business Solutions Software Development

  • BUENO Optimizes Building Systems with Atlassian

    Leon Wurfel Founder and Managing Director
27 more case studies currently locked

13 Customer Videos

  • How to Make a Difference with JIRA Service Desk
    Play Video
    Greg Warner Stream Lead, Information System
  • Better customer support and faster resolution times help The Telegraph reach 25M users a month
    Play Video
    Carol Johnson Head of Service Delivery and Operations
  • How VMware's Private Cloud Migrated to Jira Service Desk
    Play Video
    Dimitar Dimitrov Manager of Cloud & Productivity Engineering
12 more videos currently locked

Additional Atlassian Jira Service Desk Information & Resources

Read Atlassian Jira Service Desk Reviews, Testimonials & Customer References from 29 real Atlassian Jira Service Desk customers.

Browse Atlassian Jira Service Desk Case Studies, Customer Success Stories, & Customer References from 28 businesses that use Atlassian Jira Service Desk.

Watch Atlassian Jira Service Desk Customer Videos to learn why 13 businesses chose Atlassian Jira Service Desk.

FeaturedCustomers has 2,101,445+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.