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Atlassian Jira Service Desk

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Read 29 Atlassian Jira Service Desk reviews and testimonials from customers, explore 28 case studies and customer success stories, and watch 13 customer videos to see why companies chose Atlassian Jira Service Desk as their Help Desk Software

Jira Service Desk is easy to use, simple to setup, and has everything you need for IT support and customer service. It can manage all your email and support requests in one place, and never miss a Service Level Agreement with automated alerts.

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Customer Rating Review Score based on 3869 reference ratings
4.7/5.0 (3869)

29Testimonials

  • "Our agile teams have seen a 36% increase in average velocity after four sprints"

    Amy Knapp Director of Service Delivery

  • "With nearly 16,000 users, 2,500+ projects, and 1.3+ million issues, we're using Atlassian products at huge scale in the services industry."

    Armin Mayrhofer Product Manager

  • "The feedback we've gotten is that the customer portal is very straightforward and easy to use. They like the emails from Jira Service Desk, and that they can respond. The …

    Dave Sonderling Technical Manager of Internal Tools
28 more testimonials currently locked

28 Case Studies

  • Kabbage, Inc - Customer Case Study

    Danny Baute Head of IT Services

  • Market leader HomeAway standardizes on Atlassian to drive business

    Michael Kuhl Senior IT Operations Manager

  • The sky's the limit with Skyscanner and JIRA Service Desk

    Michael Hall Business Tools Squad Leader
27 more case studies currently locked

13 Customer Videos

  • How Sotheby's Uses JIRA Service Desk to Sell Million-Dollar
    Play Video
    Nathan Smith Senior Manager of Business Systems
  • Puppet Labs is resolving tickets 67% faster with JIRA Service Desk
    Play Video
    Nick Cunningham IT Manager
  • The sky's the limit with Skyscanner and JIRA Service Desk
    Play Video
    Michael Hall Business Tools Squad Leader
12 more videos currently locked

Additional Atlassian Jira Service Desk Information & Resources

Read Atlassian Jira Service Desk Reviews, Testimonials & Customer References from 29 real Atlassian Jira Service Desk customers.

Browse Atlassian Jira Service Desk Case Studies, Customer Success Stories, & Customer References from 28 businesses that use Atlassian Jira Service Desk.

Watch Atlassian Jira Service Desk Customer Videos to learn why 13 businesses chose Atlassian Jira Service Desk.

FeaturedCustomers has 1,911,101+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.