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Atlassian Jira Service Desk

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Read 29 Atlassian Jira Service Desk reviews and testimonials from customers, explore 28 case studies and customer success stories, and watch 13 customer videos to see why companies chose Atlassian Jira Service Desk as their Help Desk Software

Jira Service Desk is easy to use, simple to setup, and has everything you need for IT support and customer service. It can manage all your email and support requests in one place, and never miss a Service Level Agreement with automated alerts.

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  • 29 Testimonials View
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Customer Rating Review Score based on 3841 reference ratings
4.7/5.0 (3841)

29Testimonials

  • “Setup and customization took less than a day, and within 48 hours, our clients were submitting tickets via JIRA Service Desk.”

    Andy Fleming Founder and Lead Developer, Halogenics

  • “There was a dramatic dip in email support. Previously we were doing 95% email support. Now it's only 15%.”

    Alex Stillings IT Manager

  • "Even in a large corporation, IT can provide a personal level of service to each and every employee. JIRA coupled with JIRA Service Desk is a platform with which this …

    Rick Wacey IT Leads Team
28 more testimonials currently locked

28 Case Studies

  • Sotheby's moves artwork more efficiently with Atlassian

    Nathan Smith Senior Manager of Business Systems

  • How VSCO scaled with Atlassian Cloud

    Sky Frostenson Director of Program Management

  • How AppDynamics transformed from a siloed startup to a team of teams

    Jeff Tillett Senior Build and Release Engineering Manager
27 more case studies currently locked

13 Customer Videos

  • How the Department of Defense’s Public Web Service went from Good to Great
    Play Video
    Leslie Benito CIO and Director of Technical Services
  • How VMware's Private Cloud Migrated to Jira Service Desk
    Play Video
    Dimitar Dimitrov Manager of Cloud & Productivity Engineering
  • Better customer support and faster resolution times help The Telegraph reach 25M users a month
    Play Video
    Carol Johnson Head of Service Delivery and Operations
12 more videos currently locked

Additional Atlassian Jira Service Desk Information & Resources

Read Atlassian Jira Service Desk Reviews, Testimonials & Customer References from 29 real Atlassian Jira Service Desk customers.

Browse Atlassian Jira Service Desk Case Studies, Customer Success Stories, & Customer References from 28 businesses that use Atlassian Jira Service Desk.

Watch Atlassian Jira Service Desk Customer Videos to learn why 13 businesses chose Atlassian Jira Service Desk.

FeaturedCustomers has 1,910,686+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.