"Having used our legacy system for a number of years, the HEAT Help Desk solution demonstrated very quickly how its expanded range of capabilities would be able to support our IT department and ultimately transform our service desk offering."

"We depend on Fusion5’s professional services because their hard work enables us to focus on the client deliverable. With HEAT and Fusion5 in the picture, we aren’t tying up our resources in behind-the-scenes integration activities. We can work on implementing the service requests from the students and faculty."