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Haptik

Read 48 Haptik reviews and testimonials from customers, explore 57 case studies and customer success stories, and watch 6 customer videos to see why companies chose Haptik as their Customer Service Software

Haptik is one of the world’s largest Conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations till date. The company’s intelligent virtual assistant solutions enable Fortune 500 brands globally to enhance customer experience, while saving costs and increasing sales. Haptik has been the recipient of several industry accolades, including the Frost & Sullivan Award for Conversational AI Company of the Year 2018, and recognition as one of the Top 25 AI Companies in the World 2018 by AI Time Journal. Haptik’s leading clients and partners include Samsung, Oyo Rooms, KFC, Coca-Cola, Tata Group, Club Mahindra, Zurich Insurance among others.

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  • 48 Testimonials View
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Customer Rating Review Score based on 2452 reference ratings
4.8/5.0 (2452)
  • Fall 2025 Top Performer Conversational Marketing Software
    Press Release Report

48Testimonials

  • "Timely and right communications have been a key pillar in our fight against COVID19. This has been greatly strengthened with Haptik’s ability to build an AI assistant in record time …

    Abhishek Singh President & CEO

  • "The implementation of their AI-powered conversations on WhatsApp has brought a new level of convenience and personalization to our services. Our customers can now interact with us seamlessly through a …

    Sachin Vashishthan Chief Marketing Officer

  • "Excited to launch our partnership with JioMart in India. This is our first-ever end-to-end shopping experience on WhatsApp. People can now buy groceries from JioMart right in a chat."

    Mark Zuckerberg Chief Executive Officer
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57 Case Studies

  • How Haptik Redefined Customer Engagement For BankBazaar

    Ashwin CT Sr. Manager Digital Marketing

  • Elevated Customer Support for the World’s Leading Insurance Company using AI

    Mark Cady Head of Operations

  • How Haptik enabled customer support automation for the World's 3rd largest Telecom

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6 Customer Videos

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Additional Haptik Information & Resources

Read Haptik Reviews, Testimonials & Customer References from 48 real Haptik customers.

Browse Haptik Case Studies, Customer Success Stories, & Customer References from 57 businesses that use Haptik.

Watch Haptik Customer Videos to learn why 6 businesses chose Haptik.

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