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Haptik

Read 48 Haptik reviews and testimonials from customers, explore 50 case studies and customer success stories, and watch 6 customer videos to see why companies chose Haptik as their Conversational AI

Haptik is one of the world’s largest Conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations till date. The company’s intelligent virtual assistant solutions enable Fortune 500 brands globally to enhance customer experience, while saving costs and increasing sales. Haptik has been the recipient of several industry accolades, including the Frost & Sullivan Award for Conversational AI Company of the Year 2018, and recognition as one of the Top 25 AI Companies in the World 2018 by AI Time Journal. Haptik’s leading clients and partners include Samsung, Oyo Rooms, KFC, Coca-Cola, Tata Group, Club Mahindra, Zurich Insurance among others.

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Customer Rating Review Score based on 2320 reference ratings
4.8/5.0 (2320)
  • Fall 2025 Top Performer Conversational Marketing Software
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48Testimonials

  • "Because customers often contact us with the same kind of requests, we have been able to achieve greater business efficiency by driving a number of these queries to Zuri. In …

    Mark Cady Head of Operations

  • "At IIFL Securities, we value our customers and believe in empowering them to get self-help at their convenience. However, we are always available to support them whenever required. Our ASK-IIFL …

    Dharmender Narang EVP & Chief Customer Experience Officer

  • "Integrating Haptik's Bot within the Future Pay App has been an excellent partnership for us. Users love engaging with the Daily Quiz and Shopping List chatbot and our overall weekly …

    Rohitashwa Bhotica General Manager
47 more testimonials currently locked

50 Case Studies

  • Hero Electric Ups Its Lead Generation Game with WhatsApp

    Manish Rohilla Deputy Manager, Marketing

  • How India’s leading Water Purifying Company offers instant support via WhatsApp

    Chetana Kotian Project Manager

  • How Haptik Created a Conversational Customer Approach For Coverfox

    Aniket Thakkar Vice President of Marketing
49 more case studies currently locked

6 Customer Videos

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Additional Haptik Information & Resources

Read Haptik Reviews, Testimonials & Customer References from 48 real Haptik customers.

Browse Haptik Case Studies, Customer Success Stories, & Customer References from 50 businesses that use Haptik.

Watch Haptik Customer Videos to learn why 6 businesses chose Haptik.

FeaturedCustomers has 1,911,048+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.