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Haptik

Read 48 Haptik reviews and testimonials from customers, explore 57 case studies and customer success stories, and watch 6 customer videos to see why companies chose Haptik as their Customer Service Software

Haptik is one of the world’s largest Conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations till date. The company’s intelligent virtual assistant solutions enable Fortune 500 brands globally to enhance customer experience, while saving costs and increasing sales. Haptik has been the recipient of several industry accolades, including the Frost & Sullivan Award for Conversational AI Company of the Year 2018, and recognition as one of the Top 25 AI Companies in the World 2018 by AI Time Journal. Haptik’s leading clients and partners include Samsung, Oyo Rooms, KFC, Coca-Cola, Tata Group, Club Mahindra, Zurich Insurance among others.

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  • 48 Testimonials View
  • 57 Case Studies View
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Customer Rating Review Score based on 2439 reference ratings
4.8/5.0 (2439)
  • Fall 2025 Top Performer Conversational Marketing Software
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48Testimonials

  • "We chose Haptik because we know they are a product-centric company and have a similar customer-first mindset like us. Haptik has been pivotal in helping us explore the endless possibilities …

    Kapil Thukral Digital Marketing Head

  • "Partnering with Haptik has helped us revolutionize our customer experience and brought us closer to our goal of serving our customers in the most hassle-free safe & transparent way. What …

    Hitesh Sharma Senior Manager

  • "We've found that Haptik's chatbots are one of the strongest, most technologically advanced in the market and understand the end consumer sentiment extremely well. Our success this IPL season with …

    Harsh Jain Chief Executive Officer and Co-Founder
47 more testimonials currently locked

57 Case Studies

  • How Haptik Helped Dr Lal PathLabs' Scale Their Customer Support Strategy

    Sandeep Singh Head Digital

  • How Haptik enabled customer support automation for the World's 3rd largest Telecom

  • Pepperfry amplifies Customer Experience using Pep, an AI-powered chatbot

    Ketan Kahandal Assistant Manager
56 more case studies currently locked

6 Customer Videos

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Additional Haptik Information & Resources

Read Haptik Reviews, Testimonials & Customer References from 48 real Haptik customers.

Browse Haptik Case Studies, Customer Success Stories, & Customer References from 57 businesses that use Haptik.

Watch Haptik Customer Videos to learn why 6 businesses chose Haptik.

FeaturedCustomers has 2,056,311+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.