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Haptik

Read 48 Haptik reviews and testimonials from customers, explore 57 case studies and customer success stories, and watch 6 customer videos to see why companies chose Haptik as their Customer Service Software

Haptik is one of the world’s largest Conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations till date. The company’s intelligent virtual assistant solutions enable Fortune 500 brands globally to enhance customer experience, while saving costs and increasing sales. Haptik has been the recipient of several industry accolades, including the Frost & Sullivan Award for Conversational AI Company of the Year 2018, and recognition as one of the Top 25 AI Companies in the World 2018 by AI Time Journal. Haptik’s leading clients and partners include Samsung, Oyo Rooms, KFC, Coca-Cola, Tata Group, Club Mahindra, Zurich Insurance among others.

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  • 48 Testimonials View
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Customer Rating Review Score based on 2470 reference ratings
4.8/5.0 (2470)
  • Fall 2026 Top Performer Conversational Marketing Software
    Press Release Report

48Testimonials

  • "The Finance Shop chatbot has provided us with an innovative platform to reach out to and cater to the interests of our target customers. The response has been encouraging and …

    Ashwin CT Sr. Manager Digital Marketing

  • "The Haptik platform is a great source of interested users for us. The chat driven format proves to be extremely engaging for our users, leading to high conversions. Highly recommended."

    Aniket Thakkar Vice President of Marketing

  • "Accessibility and personalized recommendation are at the heart of the Movie Jockey experience, reflecting our commitment to enhancing the customer journey in today’s digital landscape."

    Sanjeev Kumar Bijli Executive Director
47 more testimonials currently locked

57 Case Studies

  • How Haptik Augmented Mondelez India's Seasonal Marketing Strategy

    Abhishek Ahluwalia Business Head eCommerce

  • How India’s Leading Digital Lending App Enabled Instant Credit Disbursal on WhatsApp

    Prateek Singh Kushwah Product Manager

  • How StarHub Powered Omnichannel Support with Haptik

    Chris Lipman Chief Customer Officer
56 more case studies currently locked

6 Customer Videos

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Additional Haptik Information & Resources

Read Haptik Reviews, Testimonials & Customer References from 48 real Haptik customers.

Browse Haptik Case Studies, Customer Success Stories, & Customer References from 57 businesses that use Haptik.

Watch Haptik Customer Videos to learn why 6 businesses chose Haptik.

FeaturedCustomers has 2,122,537+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.