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Haptik

Read 48 Haptik reviews and testimonials from customers, explore 50 case studies and customer success stories, and watch 6 customer videos to see why companies chose Haptik as their Conversational AI

Haptik is one of the world’s largest Conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations till date. The company’s intelligent virtual assistant solutions enable Fortune 500 brands globally to enhance customer experience, while saving costs and increasing sales. Haptik has been the recipient of several industry accolades, including the Frost & Sullivan Award for Conversational AI Company of the Year 2018, and recognition as one of the Top 25 AI Companies in the World 2018 by AI Time Journal. Haptik’s leading clients and partners include Samsung, Oyo Rooms, KFC, Coca-Cola, Tata Group, Club Mahindra, Zurich Insurance among others.

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Customer Rating Review Score based on 2404 reference ratings
4.8/5.0 (2404)
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48Testimonials

  • "KAYA, Kotak Life’s AI enabled virtual assistant, built along with Haptik, has helped improve customer servicing capabilities. The customer response and experience was excellent, which has made us move this …

    Kirti Patil Sr. EVP, IT & CTO

  • "At Varun Beverages, we take pride in streamlining maintenance and troubleshooting for our distributor network’s visi coolers. By ensuring optimal cooler performance, we help maintain the quality of our highly …

    Siddharth Vaish GM - Business Applications

  • "Our digital commerce platforms of Reliance Digital and JioMart provide a comprehensive omni-channel network, enabling us to deliver 93 per cent online orders from stores within 6 hours."

    Isha Ambani Director of Reliance Retail
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50 Case Studies

  • How Linden Lab Improved User Experience with Haptik

    Dottie Linden Support Operations Supervisor

  • How Beauty Brand Tira Powers Conversational Buying Guidance with Gen AI

    Heena Chhapru Head of Customer Service

  • How Blue Dart Streamlined Shipment Delivery with WhatsApp Chatbot to Achieve 2.5x …

    Elton DSouza GM - Customer Digital Solutions
49 more case studies currently locked

6 Customer Videos

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Additional Haptik Information & Resources

Read Haptik Reviews, Testimonials & Customer References from 48 real Haptik customers.

Browse Haptik Case Studies, Customer Success Stories, & Customer References from 50 businesses that use Haptik.

Watch Haptik Customer Videos to learn why 6 businesses chose Haptik.

FeaturedCustomers has 1,974,643+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.