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Haptik

Read 48 Haptik reviews and testimonials from customers, explore 57 case studies and customer success stories, and watch 6 customer videos to see why companies chose Haptik as their Customer Service Software

Haptik is one of the world’s largest Conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations till date. The company’s intelligent virtual assistant solutions enable Fortune 500 brands globally to enhance customer experience, while saving costs and increasing sales. Haptik has been the recipient of several industry accolades, including the Frost & Sullivan Award for Conversational AI Company of the Year 2018, and recognition as one of the Top 25 AI Companies in the World 2018 by AI Time Journal. Haptik’s leading clients and partners include Samsung, Oyo Rooms, KFC, Coca-Cola, Tata Group, Club Mahindra, Zurich Insurance among others.

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  • 48 Testimonials View
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  • 6 Customer Videos View
Customer Rating Review Score based on 2419 reference ratings
4.8/5.0 (2419)
  • Fall 2025 Top Performer Conversational Marketing Software
    Press Release Report

48Testimonials

  • "Partnering with Haptik has helped us revolutionize our customer experience and brought us closer to our goal of serving our customers in the most hassle-free safe & transparent way. What …

    Chetana Kotian Project Manager

  • "Partnering with Haptik has helped us revolutionize our customer experience and brought us closer to our goal of serving our customers in the most hassle-free safe & transparent way. What …

    Hitesh Sharma Senior Manager

  • "Top Quote In online gaming, competition is fierce and maintaining user attention is crucial. Ensuring top-of-the-line customer support is intrinsic to the growth of our business. Bottom Quote."

    Mihir Samir Verma Senior Manager - Strategy and Customer Experience
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57 Case Studies

  • How PVR INOX Elevated the Cinema Experience with Industry-First GenAI Conversational Commerce …

    Sanjeev Kumar Bijli Executive Director

  • Increasing Add-to-Carts with an AI- Shopping Assistant

    Ankita Singh Product Manager

  • How Travelxp Achieved 30% Higher Retention with AI-Powered Engagement

    Tanay Chothani Chief Executive Officer
56 more case studies currently locked

6 Customer Videos

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Additional Haptik Information & Resources

Read Haptik Reviews, Testimonials & Customer References from 48 real Haptik customers.

Browse Haptik Case Studies, Customer Success Stories, & Customer References from 57 businesses that use Haptik.

Watch Haptik Customer Videos to learn why 6 businesses chose Haptik.

FeaturedCustomers has 2,018,465+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.