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Haptik

Read 48 Haptik reviews and testimonials from customers, explore 50 case studies and customer success stories, and watch 6 customer videos to see why companies chose Haptik as their Conversational AI

Haptik is one of the world’s largest Conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations till date. The company’s intelligent virtual assistant solutions enable Fortune 500 brands globally to enhance customer experience, while saving costs and increasing sales. Haptik has been the recipient of several industry accolades, including the Frost & Sullivan Award for Conversational AI Company of the Year 2018, and recognition as one of the Top 25 AI Companies in the World 2018 by AI Time Journal. Haptik’s leading clients and partners include Samsung, Oyo Rooms, KFC, Coca-Cola, Tata Group, Club Mahindra, Zurich Insurance among others.

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Customer Rating Review Score based on 2303 reference ratings
4.8/5.0 (2303)
  • Fall 2025 Top Performer Conversational Marketing Software
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48Testimonials

  • "Our chatbot conversations and leads have grown since we implemented the WhatsApp chatbot."

    Vidur Anand Head of eCommerce

  • "Haptik is a fantastically committed team. They truly understand their business and they go really deep to understand their customers’ issues. Combining human empathy with AI has been instrumental in …

    MVS Murthy Head – Marketing & Digital

  • "We were looking to design an experience that would lead to exponential conversions on our website in a short time."

    Katie Tardif Brand Director
47 more testimonials currently locked

50 Case Studies

  • How Blue Dart Streamlined Shipment Delivery with WhatsApp Chatbot to Achieve 2.5x …

    Elton DSouza GM - Customer Digital Solutions

  • Hathway enhances First Resolution Time by 60x using Haptik's AI Chatbot

    Anil Jhamb Chief Customer Service Officer

  • How India’s leading Water Purifying Company offers instant support via WhatsApp

    Chetana Kotian Project Manager
49 more case studies currently locked

6 Customer Videos

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Additional Haptik Information & Resources

Read Haptik Reviews, Testimonials & Customer References from 48 real Haptik customers.

Browse Haptik Case Studies, Customer Success Stories, & Customer References from 50 businesses that use Haptik.

Watch Haptik Customer Videos to learn why 6 businesses chose Haptik.

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