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  • 4.7 / 5.0 (1734)
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  • 4.8 / 5.0 (2264)
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Read 48 Haptik reviews and testimonials from customers, explore 50 case studies and customer success stories, and watch 6 customer videos to see why companies chose Haptik as their Conversational AI

Haptik is one of the world’s largest Conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations till date. The company’s intelligent virtual assistant solutions enable Fortune 500 brands globally to enhance customer experience, while saving costs and increasing sales. Haptik has been the recipient of several industry accolades, including the Frost & Sullivan Award for Conversational AI Company of the Year 2018, and recognition as one of the Top 25 AI Companies in the World 2018 by AI Time Journal. Haptik’s leading clients and partners include Samsung, Oyo Rooms, KFC, Coca-Cola, Tata Group, Club Mahindra, Zurich Insurance among others.

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Customer Rating Review Scorebased on 2205 reference ratings
4.8/5.0 (2205)
  • Top Performer 2025 2025
    Fall 2025Top PerformerConversational Marketing Software
    Press ReleaseReport

48Testimonials

  • "Ensuring seamless last-mile delivery requires precision and efficiency. A common challenge arises when a delivery partner reaches the designated location only to find the recipient unavailable. Manually coordinating with customers in such instances can lead to inefficiencies and added complexities. Blue Dart sought a solution to enhance delivery accuracy by confirming recipient availability in advance, optimizing the process for both customers and delivery teams. Jio Haptik’s WhatsApp chatbot has significantly enhanced the delivery accuracy by confirming recipient availability in advance, optimizing the process for both customers and delivery teams."

    Elton DSouzaGM - Customer Digital Solutions
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50 Case Studies

  • Hathway enhances First Resolution Time by 60x using Haptik's AI Chatbot

    Anil JhambChief Customer Service Officer
49 more case studiescurrently locked

6 Customer Videos

  • Play Video
    Harsh JainChief Executive Officer and Co-Founder
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Additional Haptik Information & Resources

Read Haptik Reviews, Testimonials & Customer References from 48 real Haptik customers.

Browse Haptik Case Studies, Customer Success Stories, & Customer References from 50 businesses that use Haptik.

Watch Haptik Customer Videos to learn why 6 businesses chose Haptik.

FeaturedCustomers has 1,883,867+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.