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Haptik

Read 48 Haptik reviews and testimonials from customers, explore 50 case studies and customer success stories, and watch 6 customer videos to see why companies chose Haptik as their Conversational AI

Haptik is one of the world’s largest Conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations till date. The company’s intelligent virtual assistant solutions enable Fortune 500 brands globally to enhance customer experience, while saving costs and increasing sales. Haptik has been the recipient of several industry accolades, including the Frost & Sullivan Award for Conversational AI Company of the Year 2018, and recognition as one of the Top 25 AI Companies in the World 2018 by AI Time Journal. Haptik’s leading clients and partners include Samsung, Oyo Rooms, KFC, Coca-Cola, Tata Group, Club Mahindra, Zurich Insurance among others.

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Customer Rating Review Score based on 2247 reference ratings
4.8/5.0 (2247)
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48Testimonials

  • "With the Haptik chatbot, our customers can easily reach out to us through WhatsApp and get their queries resolved in a matter of seconds. The chatbot is intuitive and easy …

    Manish Rohilla Deputy Manager, Marketing

  • “At Healthkart, our customers and their requirements are our #1 priority. During COVID-19, we saw a surge in user queries around nutrition, fitness, and immunity-boosting products and we decided to …

    Ashish Gayakwar Senior Product Manager

  • "TOI Personal Assistant is one of the key integrations we’ve done on the app. With early results showing 60% increase in retention rates for Assistant users, they’ve definitely taken a …

    Zafar Sawant Product Lead, Mobile Apps
47 more testimonials currently locked

50 Case Studies

  • How Haptik enabled customer support automation for the World's 3rd largest Telecom

  • Max Life Insurance Unlocking Deeper Engagement and Higher ROI with WhatsApp Flows

    Mukul Jain Chief Technology Officer

  • How Kotak Life Used WhatsApp Flows to Scale Lead Generation by 400%

    Prasad Pimple Executive Vice President & Head of Digital Business Unit
49 more case studies currently locked

6 Customer Videos

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Additional Haptik Information & Resources

Read Haptik Reviews, Testimonials & Customer References from 48 real Haptik customers.

Browse Haptik Case Studies, Customer Success Stories, & Customer References from 50 businesses that use Haptik.

Watch Haptik Customer Videos to learn why 6 businesses chose Haptik.

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