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Haptik

Read 48 Haptik reviews and testimonials from customers, explore 50 case studies and customer success stories, and watch 6 customer videos to see why companies chose Haptik as their Conversational AI

Haptik is one of the world’s largest Conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations till date. The company’s intelligent virtual assistant solutions enable Fortune 500 brands globally to enhance customer experience, while saving costs and increasing sales. Haptik has been the recipient of several industry accolades, including the Frost & Sullivan Award for Conversational AI Company of the Year 2018, and recognition as one of the Top 25 AI Companies in the World 2018 by AI Time Journal. Haptik’s leading clients and partners include Samsung, Oyo Rooms, KFC, Coca-Cola, Tata Group, Club Mahindra, Zurich Insurance among others.

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Customer Rating Review Score based on 2286 reference ratings
4.8/5.0 (2286)
  • Fall 2025 Top Performer Conversational Marketing Software
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48Testimonials

  • "We are very happy with Haptik's chatbot solution, the bot is handling a significant number of customer queries we receive in each day and has been instrumental in Dr. Lal …

    Sandeep Singh Head Digital

  • "Integrating Haptik's Bot within the Future Pay App has been an excellent partnership for us. Users love engaging with the Daily Quiz and Shopping List chatbot and our overall weekly …

    Rohitashwa Bhotica General Manager

  • "Timely and right communications have been a key pillar in our fight against COVID19. This has been greatly strengthened with Haptik’s ability to build an AI assistant in record time …

    Abhishek Singh President & CEO
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50 Case Studies

  • Elevated Customer Support for the World’s Leading Insurance Company using AI

    Mark Cady Head of Operations

  • How Haptik Automated Grofers’ Customer Support in Less Than 48 Hours

    Suneet Gupta Vice President of Customer Experience

  • How India’s Leading Digital Lending App Enabled Instant Credit Disbursal on WhatsApp

    Prateek Singh Kushwah Product Manager
49 more case studies currently locked

6 Customer Videos

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Additional Haptik Information & Resources

Read Haptik Reviews, Testimonials & Customer References from 48 real Haptik customers.

Browse Haptik Case Studies, Customer Success Stories, & Customer References from 50 businesses that use Haptik.

Watch Haptik Customer Videos to learn why 6 businesses chose Haptik.

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