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Haptik

Read 48 Haptik reviews and testimonials from customers, explore 50 case studies and customer success stories, and watch 6 customer videos to see why companies chose Haptik as their Conversational AI

Haptik is one of the world’s largest Conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations till date. The company’s intelligent virtual assistant solutions enable Fortune 500 brands globally to enhance customer experience, while saving costs and increasing sales. Haptik has been the recipient of several industry accolades, including the Frost & Sullivan Award for Conversational AI Company of the Year 2018, and recognition as one of the Top 25 AI Companies in the World 2018 by AI Time Journal. Haptik’s leading clients and partners include Samsung, Oyo Rooms, KFC, Coca-Cola, Tata Group, Club Mahindra, Zurich Insurance among others.

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Customer Rating Review Score based on 2274 reference ratings
4.8/5.0 (2274)
  • Fall 2025 Top Performer Conversational Marketing Software
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48Testimonials

  • "CEAT needed a smart and creative way to meet our customer’s high expectations, especially on a platform they already use and love. WhatsApp is the most convenient and easy-to-use platform …

    Mahesh Soni Sr Lead Digital Channel Experience

  • "Top Quote In online gaming, competition is fierce and maintaining user attention is crucial. Ensuring top-of-the-line customer support is intrinsic to the growth of our business. Bottom Quote."

    Mihir Samir Verma Senior Manager - Strategy and Customer Experience

  • "Our collaboration with Jio Haptik has empowered us to blend WhatsApp’s incredible reach with the dynamism of Click-To-WhatsApp ads for significantly higher engagement and sales. By harnessing the cutting-edge WhatsApp …

    Vinay Kamat Marketing Head
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50 Case Studies

  • How PVR INOX Elevated the Cinema Experience with Industry-First GenAI Conversational Commerce …

    Sanjeev Kumar Bijli Executive Director

  • How Haptik Helped IIFL Reduce its Operational Cost and Improve Customer Experience

    Dharmender Narang EVP & Chief Customer Experience Officer

  • Scaling Up User Engagement with a Multilingual WhatsApp Assistant

49 more case studies currently locked

6 Customer Videos

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Additional Haptik Information & Resources

Read Haptik Reviews, Testimonials & Customer References from 48 real Haptik customers.

Browse Haptik Case Studies, Customer Success Stories, & Customer References from 50 businesses that use Haptik.

Watch Haptik Customer Videos to learn why 6 businesses chose Haptik.

FeaturedCustomers has 1,904,057+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.