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Haptik

Read 48 Haptik reviews and testimonials from customers, explore 50 case studies and customer success stories, and watch 6 customer videos to see why companies chose Haptik as their Conversational AI

Haptik is one of the world’s largest Conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations till date. The company’s intelligent virtual assistant solutions enable Fortune 500 brands globally to enhance customer experience, while saving costs and increasing sales. Haptik has been the recipient of several industry accolades, including the Frost & Sullivan Award for Conversational AI Company of the Year 2018, and recognition as one of the Top 25 AI Companies in the World 2018 by AI Time Journal. Haptik’s leading clients and partners include Samsung, Oyo Rooms, KFC, Coca-Cola, Tata Group, Club Mahindra, Zurich Insurance among others.

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Customer Rating Review Score based on 2366 reference ratings
4.8/5.0 (2366)
  • Fall 2025 Top Performer Conversational Marketing Software
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48Testimonials

  • "Haptik is a fantastically committed team. They truly understand their business and they go really deep to understand their customers’ issues. Combining human empathy with AI has been instrumental in …

    MVS Murthy Head – Marketing & Digital

  • "We've found that Haptik's chatbots are one of the strongest, most technologically advanced in the market and understand the end consumer sentiment extremely well. Our success this IPL season with …

    Harsh Jain Chief Executive Officer and Co-Founder

  • "Ensuring seamless last-mile delivery requires precision and efficiency. A common challenge arises when a delivery partner reaches the designated location only to find the recipient unavailable. Manually coordinating with customers …

    Elton DSouza GM - Customer Digital Solutions
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50 Case Studies

  • How Haptik Helped IIFL Reduce its Operational Cost and Improve Customer Experience

    Dharmender Narang EVP & Chief Customer Experience Officer

  • How Haptik helped Future Pay Boost Weekly Retention By 21%

    Rohitashwa Bhotica General Manager

  • Pepperfry amplifies Customer Experience using Pep, an AI-powered chatbot

    Ketan Kahandal Assistant Manager
49 more case studies currently locked

6 Customer Videos

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Additional Haptik Information & Resources

Read Haptik Reviews, Testimonials & Customer References from 48 real Haptik customers.

Browse Haptik Case Studies, Customer Success Stories, & Customer References from 50 businesses that use Haptik.

Watch Haptik Customer Videos to learn why 6 businesses chose Haptik.

FeaturedCustomers has 1,916,002+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.