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Quiq makes it easy for customers to interact with a company via Messaging. Customers can now engage customer service via SMS/text messaging, Facebook Messenger, Live Chat, and Kik for help with their pre-sales questions and post-sales support. Their mission is to improve the way customers communicate with companies. They believe mobile message-driven communications will replace a significant portion of the traditional phone and email interactions, reducing costs while improving customer satisfaction. Quiq makes it easy for customers to contact a business via Messaging, the preferred channel already in use with their friends and family.
"If you order your car, it means you’re going somewhere. You might have an appointment, you might be going to work, or maybe you have a party to go to. …
"Technology is important, but delivering fantastic customer experiences is even better than having fantastic technology. With Quiq, the technology is there to deliver on the outcomes that matter most to …
"Agents prefer messaging over talking on the phone. Over the phone, if there are 10 seconds of silence while you’re looking up something in the system, it feels like an …
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