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Quiq makes it easy for customers to interact with a company via Messaging. Customers can now engage customer service via SMS/text messaging, Facebook Messenger, Live Chat, and Kik for help with their pre-sales questions and post-sales support. Their mission is to improve the way customers communicate with companies. They believe mobile message-driven communications will replace a significant portion of the traditional phone and email interactions, reducing costs while improving customer satisfaction. Quiq makes it easy for customers to contact a business via Messaging, the preferred channel already in use with their friends and family.
“In a short 5 months with Quiq, we converted 10% of phone calls to messaging, and we are on track to move 20% of our inbound calls to messaging.”
"Overstock.com has created a superior customer experience, personalizing interactions with customers and engaging them at their convenience."
“As we were evolving, so was our membership. We wanted to stay ahead of the tech curve and meet them where they are by using their favorite way to communicate.”
Read Quiq Reviews, Testimonials & Customer References from 39 real Quiq customers.
Browse Quiq Case Studies, Customer Success Stories, & Customer References from 43 businesses that use Quiq.
Watch Quiq Customer Videos to learn why 2 businesses chose Quiq.
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