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"Agents prefer messaging over talking on the phone. Over the phone, if there are 10 seconds of silence while you’re looking up something in the system, it feels like an eternity. When you’re texting, the communication is asynchronous, so the messaging agents feel less stressed and hurried, yet they’re faster than the phone agents."
“Very few omni-channel business providers have adopted text messaging and thanks to Quiq, we are able to offer this innovative channel to our customers. Whether a customer is in the office or on-the-go, they are at the center of our business.”
Textmagic is an SMS company with over 20 years of experience in helping businesses improve communications and mobile marketing. We provide a popular SMS text messaging service used by businesses worldwide (the USA, UK, Canada & Australia). The tool makes it easy to send notifications, alerts, reminders, confirmations, and SMS marketing campaigns. Every month we send 15.2M text messages, the average monthly delivery rate is 98.4%, we have 20.5K monthly active business users, our average rating on review websites is 4.9 stars.
The CallFire family of brands are leading providers of easy-to-use, self-service text and voice marketing solutions for thousands of businesses across the US & Canada. We specialize in helping local businesses grow and retain their revenue through proactive outreach and engagement. Our solutions also support customer service, collections and logistics communications. In addition to serving local businesses, we empower non-profits, religious groups and other organizations to improve their outreach efforts. CallFire is headquartered in Santa Monica, California, with affiliated offices in Austin, Texas and Kiev, Ukraine.
ProTexting helps you communicate with your contacts more efficiently through a suite of highly interactive SMS marketing campaigns. The cell phone has become a permanent companion in their daily lives. This is why text messaging is the best way at the moment to reach groups of people with the same message instantly. Text message is personal and is pretty much guaranteed that it will be read by the recipient.
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