OVERALL CUSTOMER
REFERENCE RATING
4.8

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"It’s much more convenient to get photos and we get photos immediately. Now, we can make images more c..."
Kurt Duhn
Customer Service Manager
"Text transcends a customer’s whole life. They no longer need to be at their desktop to engage with us..."
Jeff Boyd
President
"As we were evolving, so was our membership. We wanted to stay ahead of the tech curve and meet them w..."
Erik Harris
National Contract Chair
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"[Messaging] really enhances my agents ability to help the customer and improve that customer experien..."
Kim Essensa
Customer Experience Manager
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"Every company wants efficiency. For us, chat and SMS interactions take about half of the total time o..."
Chris Thompson
CX Manager
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"The student workers love using text messaging...."
Peggy Carey
Director of Student Business Services
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"Allowing our customers to reach Williams via messaging has already proven to be successful and we are..."
Quin Williams
Chief Executive Officer
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"As the business model became more complex, we realized that a lot of our systems were outdated legacy..."
Laurie Simpter
Senior Manager, Customer Relations
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"I am really pleased with how customers are using messaging to reach our staff for quick questions. Th..."
Kim Essensa
Guest Services Manager
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"By adding the messaging channel, we have seen a double-digit improvement in customer satisfaction, im..."
Jay Autrey
Chief Customer Office
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"The Quiq implementation into the Salesforce.com desktop was the easiest I’ve ever done. The Quiq inte..."
Melissa Porter
Vice President Customer Relations
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"Customers are pleasantly surprised that their questions and concerns can be addressed via text messag..."
Jessica
Customer Service Specialist
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"Consumers want the ability to take the conversation with them wherever they go...."
Ryan Thompson
Vice President of Sales
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"Both our customers and agents love messaging via Quiq. It is convenient for our customers and easy to..."
Josh Kyzer
Director of Customer Experience
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"From a manager’s perspective I really like how I can help my agents respond to customers when needed..."
Lauren Adcock
Senior Manager of Customer Service
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"Students are so glad they didn’t have to wait in a phone queue!..."
Rachelle McDonald
Director of Customer Service
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Testimonials & Customer References of individual Quiq customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if Quiq is the right business software or service for your company.

We monitor all 23 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.