"We can consequently identify disappointed or dissatisfied customers from their purchase experience. We assign special importance to our detractors, replying to their feedback in a highly personalized manner. This is an opportunity to save a customer, or even to convert a detractor into an ambassador!"

"Before Critizr, we didn’t really listen to our customers. For a long time, we’d use a “mystery client” system to evaluate how procedures and rules were carried out in our restaurants, but it was more a method of supervision; not really customer feedback. Nowadays, Critizr allows us to connect our …