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Read 26 Goodays reviews and testimonials from customers, explore 16 case studies and customer success stories, and watch customer videos to see why companies chose Goodays as their Employee Feedback Software

Goodays (formerly Critizr) is Europe's leading Customer Experience Management Platform. Founded in 2012, their vision is to make commerce better for everyone - for merchants and customers. They tackle one human interaction at a time, at scale, without losing that welcomed personal touch. Their mission is to provide their clients with a Customer Experience Management platform that makes it easier to have personal and human experiences at scale. They ensure that you can spark real connections and engage in better, deeper and more frequent experiences with everyone while keeping things simple so that you can focus on actioning the metrics that truly matter.

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Customer Rating Review Scorebased on 1779 reference ratings
4.8/5.0 (1779)

26Testimonials

  • "Before Critizr, we didn’t really listen to our customers. For a long time, we’d use a “mystery client” system to evaluate how procedures and rules were carried out in our restaurants, but it was more a method of supervision; not really customer feedback. Nowadays, Critizr allows us to connect our teams and our customers to engage in real, constructive dialogue. Our customers place more trust in our brand now that our restaurant managers use the Critizr interface to respond directly to their comments. Response rate to customer comments is 98%, often reaching 100% within 24 hours of receiving the comment. With a great majority of customer feedback coming in positive, Critizr is also a great tool to boost the confidence of our teams."

    Olivier DescampsGeneral Manager
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16 Case Studies

  • How is Thomas Cook improving its Customer Relationships

    Jérôme DelenteNetwork Director
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Read Goodays Reviews, Testimonials & Customer References from 26 real Goodays customers.

Browse Goodays Case Studies, Customer Success Stories, & Customer References from 16 businesses that use Goodays.

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