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Goodays (formerly Critizr) is Europe's leading Customer Experience Management Platform. Founded in 2012, their vision is to make commerce better for everyone - for merchants and customers. They tackle one human interaction at a time, at scale, without losing that welcomed personal touch. Their mission is to provide their clients with a Customer Experience Management platform that makes it easier to have personal and human experiences at scale. They ensure that you can spark real connections and engage in better, deeper and more frequent experiences with everyone while keeping things simple so that you can focus on actioning the metrics that truly matter.
"I use Goodays every day to know what the customer is telling us."
"We are very glad to have integrated the Critizr for Business solution into our network. Listening to our customers—even when they are dissatisfied—helps us build loyalty and ultimately improves the …
"We give a personalised response to each customer. In the case of negative feedback, I personally call the customer to better understand the difficulties that marred his or her experience. …
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