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Goodays

Read 27 Goodays reviews and testimonials from customers, explore 23 case studies and customer success stories, and watch customer videos to see why companies chose Goodays as their Customer Service Software

Goodays (formerly Critizr) is Europe's leading Customer Experience Management Platform. Founded in 2012, their vision is to make commerce better for everyone - for merchants and customers. They tackle one human interaction at a time, at scale, without losing that welcomed personal touch. Their mission is to provide their clients with a Customer Experience Management platform that makes it easier to have personal and human experiences at scale. They ensure that you can spark real connections and engage in better, deeper and more frequent experiences with everyone while keeping things simple so that you can focus on actioning the metrics that truly matter.

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Customer Rating Review Score based on 2180 reference ratings
4.8/5.0 (2180)

27Testimonials

  • “We launched our customer listening approach with Critizr more than a year ago, this approach has two major virtues: strengthening the quality of customer relations by questioning them and taking …

  • “At the store level, adoption of the interface is unanimous. The teams have quickly taken to it, and the customer response rate is over 95%.”

  • "Critizr is the latest social media channel for gathering customer review information from specific points of sale, and it has enabled us to increase the number of customers returning to …

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23 Case Studies

  • Jules uses Goodays to make CX and NPS their strategic focus

  • Unibail-Rodamco-Westfield boosts global customer satisfaction by 5% with Goodays

  • How Havas Voyages Customized and Enhanced its Customer Relationship Score by 14% …

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Additional Goodays Information & Resources

Read Goodays Reviews, Testimonials & Customer References from 27 real Goodays customers.

Browse Goodays Case Studies, Customer Success Stories, & Customer References from 23 businesses that use Goodays.