Goodays Testimonials

"The feedback collection paths are adapted to our customers: each channel targets different customers. The survey is structured in a way that lets them evaluate their experience in relation to different subjects: the in-store greeting, the quality of the products, and the checkout process. We attach equal importance to the customers who purchase our products from our websites. And the customers are invited to give their feedback differently depending on what they bought: whether it was an item of clothing, or food."

"It is crucial to convince the whole management team that a tool like Critizr’soffers more than just the results of a satisfaction survey. It is a real managerial tool for day-to-day use that puts the customer at the heart of the company’s concerns. If the management gets the whole company to adopt that conviction, we need only organise the teams so they are listening to our customers, analysing their ratings and feedback, and the success of this approach and customer satisfaction gains will be there to see."