Goodays Testimonials

"Before Critizr, we didn’t really listen to our customers. For a long time, we’d use a “mystery client” system to evaluate how procedures and rules were carried out in our restaurants, but it was more a method of supervision; not really customer feedback. Nowadays, Critizr allows us to connect our teams and our customers to engage in real, constructive dialogue. Our customers place more trust in our brand now that our restaurant managers use the Critizr interface to respond directly to their comments. Response rate to customer comments is 98%, often reaching 100% within 24 hours of receiving the comment. With a great majority of customer feedback coming in positive, Critizr is also a great tool to boost the confidence of our teams."

"The feedback collection paths are adapted to our customers: each channel targets different customers. The survey is structured in a way that lets them evaluate their experience in relation to different subjects: the in-store greeting, the quality of the products, and the checkout process. We attach equal importance to the customers who purchase our products from our websites. And the customers are invited to give their feedback differently depending on what they bought: whether it was an item of clothing, or food."