"Genesys Cloud AI is very good at determining the best time to engage with the customer. As a result, we’ve seen a 10% increase in our chat acceptance rate with Predictive Engagement. And our conversion rate rose from 20% to 34% — a 68% improvement contributing towards a 29% increase …

“We will realize the idea to ‘amaze’ customers. We like to satisfy customers, but it’s not enough. Genesys will be an important player in this big challenge.”

"Genesys worked very well with us as partners. Their strategy mirrored our strategy and our thought process, so it was a natural choice to go with Genesys. Together we continue to strive for the best in customer service."

“Our decision to implement CX Cloud from Genesys and Salesforce was driven by a strategic focus on improving both member and team member experience. We wanted to reduce complexity, enhance operational efficiency and give our teams the tools they need to better serve our members.”

“With Genesys, we now have a platform where we can leverage AI.”

“Genesys is very intuitive and can be understood in Japanese at a glance, making life much easier for our staff. That’s reflected in our reduced wait and call times.”

“We chose Genesys for its outstanding customer service capabilities. It can handle a wide range of channels and allows us to create a complete virtual assistant workflow.”

“Improving the customer experience is one of our priorities; a good experience builds lasting relationships, Satisfied customers are more likely to recommend the brand. Retaining an existing customer is much more profitable than acquiring a new one.”

“We didn’t want to buy a roadmap; we wanted to buy functionality that’s actually in place today.”

“The agents love that no matter where they’re working it’s the same experience, and we’re seeing decreases in issues and incident tickets, because Genesys Voice Services just works.”

“Genesys was chosen for its understanding of technical needs and market leadership. The implementation was fast and successful, with the project led by KTech.”

“The stability of communications is vital, and the quality of the interaction must be total. We chose the right path, the right partner. Genesys speaks the same language.”

“We were an early adopter in the cloud, and Genesys has demonstrated its ability to innovate continually. Being able to offer our customers a truly integrated and powerful omnichannel solution gives us the confidence to say yes to any requests a customer may have.”

“Moving to Genesys has been a dream for our agents, and the capabilities are like going from a Pinto to a Ferrari. It’s made a huge difference for us.”

“This helps us to ensure a consistent level of customer experience that exceeds our clients’ expectations month over month."