707 Genesys Testimonials

“Genesys solutions have elevated the performance of the Ingosstrakh contact center to a whole new level. Our customers can now connect with the contact center through any means of communication.”

“Genesys has allowed Best Buy Canada to be more innovative by providing a platform that’s like a perfect canvas for us to try new things, figure out ways to further surprise and delight our customers, and ultimately provide that best-in-class customer experience along with that best agent experience.”

“In that moment of need, when people reach out, it’s safety that’s at stake. For us to be able to make that experience simple — for you to get the support you need at the time you need it — is something we obsess about.”

“With our Genesys Cloud solution, we’re able to provide the client experience our brand is known for.”

“Genesys best met our needs on a single platform. It provides both the routing of interactions across different channels and the entire operation management, besides offering a module for monitoring and recording agents.”

“Our agents used, on average, 15 software programs simultaneously, We also had a large voice channel and a channel for chat. Our goal was to offer voice, chat and WhatsApp over a single channel.”

“The big Genesys difference is the unified solutions module attached to the tool. In addition to all the channels, my quality area can report on each call and chat in the tool itself. We can see the entire customer journey.”

“We are using artificial intelligence to help develop customer relationships. The result is improvements in operational efficiency, customer experience and consumer satisfaction.”

“I would need a license and to go through a whole bureaucratic process, Now we can do a turnaround in seconds.”

“Our experience using Genesys Copilot over recent weeks and months has been really positive I expect Eir to see massive benefits from using it.”

“We now have six clients using live bots that we created and manage ourselves. Together, they resolve around 60% of end customer requests first time, without ever touching a human agent. And we don’t have to worry about data leakage.”

“Telephony is no longer a headache and reliant on out-of-hours support from external vendors. In fact, by combining Genesys Web Messaging and chatbots, we’ve managed to reduce IT ticket volumes by 80%.”

“We’ve now got a clearer understanding of customer intent and call drivers, thanks to the analytics available within Genesys Cloud. That’s allowed us to focus on particular agent behaviors that reduce our costs and handle time.”

“If we can dream it, we can do it. There’s nothing we can’t do with Genesys.”

“We’ve been able to generate over $650,000 in savings over a three-year period through our migration to Genesys Cloud. That’s been pivotal in enabling us to reinvest back into innovation.”