707 Genesys Testimonials

“Traditionally a project of this size, with over 1,000 complex requirements, would take years to accomplish. By choosing the best combination of technology platform and integration partner, we achieved it in record time.”

"Once we saw firsthand the robust capabilities embodied in Genesys Cloud and understood how easy it is to extend the platform and integrate third-party applications on our own, we jumped right in."

“We wanted to go further by strengthening our knowledge of the customer and guaranteeing quality of service.”

“Thanks to Genesys’s experience in artificial intelligence, automation and data analysis, we can offer a highly personalized service, speed up the sales process and immediately identify areas of opportunity. This allows us to anticipate our clients’ needs.”

“Our vision is to position ourselves as leaders in our market niche, combining innovation and personalization to offer solutions that are fast, efficient and linked to the needs of each client.”

“Our goal was wholesale transformative change, which couldn’t be achieved by just tweaking around the edges. It meant completely retooling and putting empathy at the core of our services — significantly improving experience, innovation possibilities, and value for money — and to do all that in record time.”

“It has been a great experience working with Genesys workforce management and it’s made a big difference for our company. We’ve seen an increase of about 12% in service level.”

“We have quite a traditional customer base and their expectations have never been higher, We want them to feel we know them and understand their banking history and needs. And to make their transactions as easy as possible.”

“Auto summarization is a fantastic tool. It allows us to quickly pick up with customers where we left off — resolving more of their inquiries first time and making sure they leave with a great outcome.”

“Looking after other people’s money is a job we take very seriously and there are a number of procedures agents have to comply with."

“Genesys Cloud came out as out as our number one. We immediately identified this easy-to-use solution that could bring many new features that could meet our customers current and future needs.”

“All the enhancements Genesys Cloud brings, plus our Immersion Center, has led us to a new stage where we’re more ready than ever to deliver increased rates of continuous improvement, both for our employees and our customers.”

“The Immersion Center is an opportunity to bring the customer story forward. We created it to bring together frontline bankers with other employees to showcase how customers are serviced daily across the many ways they contact the bank. It also provides our internal technology partners with an opportunity to see firsthand how bankers use the system, identifying pain points and prioritizing improvements.”

“We’re partnering closely with Genesys to explore new capabilities like agent assist and predictive routing while ensuring responsible AI implementation.”

“Our previous platform had high maintenance costs and lacked the agility we needed to keep up with changing customer demands, With frequent updates and operational adjustments required, we needed a more cost-effective and flexible solution.”