707 Genesys Testimonials

“We’ve now got a clearer understanding of customer intent and call drivers, thanks to the analytics available within Genesys Cloud. That’s allowed us to focus on particular agent behaviors that reduce our costs and handle time.”

"Downtime used to be a weekly occurrence, but I couldn’t even tell you the last time we had an incident. In productivity terms alone we believe we’ve saved nearly 2,000 hours."

"In addition to savings, it’s about improved functionality and making it easier for us to connect with our customers. From an operational standpoint, Genesys Altocloud had us up and running in 10 languages within two weeks it was extremely easy to implement."

“We’ve been able to increase our capacity because we’re able to leverage Genesys.”

“We were a traditional contact center, but we chose to transform into an experience hub, embracing AI not just as automation, but as an empowerment tool for our people, and as a catalyst for a cultural, strategic and emotional transformation.”

“We needed a bigger solution to unify our omnichannel. Genesys gives us a tool to make sure we have a solution to give a better experience.”

“When you implement a contact center software like Genesys Cloud, it elevates you and is a catalyst to other innovation. It’s allowing us to continue to level up.”

“We believe that the concept of omnichannel is where the experience begins, because we can offer customers the ability to communicate in different ways or through different channels at any time."

“Customers must be able to reach us easily. And when they do, our priority is first-contact resolution. Our software and internal processes need to be intelligent and efficient — not just to enhance the customer experience, but also to enable and support our employees.”

“Our goal was to improve the customer experience with smart, effective tools, We wanted to be among the best digital, multichannel banks in Germany, and Genesys is key to achieving that.”

​​​​​“We want to provide the best experience we can for customers, and the call center is an important part of that, It’s where a lot of the frontline interactions happen, often at important moments for customers. Our teams need the right tools to focus on those conversations.”

“We’ve invested in improving our customer experience across all our touchpoints. This has led us to invest in new website solutions, mobile applications and, of course, a contact center that allows us to offer a communication channel with a distinct experience for our customers.”

“What Genesys offers, both at the client level and internally with our IT department, was the connectivity of a more optimized flow directly to the client."

“We often experience sudden storms, and vegetation hits the power lines, causing various outages, which are the most critical moments we experience."

“In that moment of need, when people reach out, it’s safety that’s at stake. For us to be able to make that experience simple — for you to get the support you need at the time you need it — is something we obsess about.”