64 FullStory Testimonials

"FullStory enables teams to understand issues faster, resolve customer problems more quickly, and make data-driven decisions when problems arise. Its approachable user interface has led to widespread adoption, and people around the organization are getting intrigued and excited to learn from these Digital Experience Intelligence insights.“

“Solving mobile issues can be extremely difficult. With other analytics platforms, we could only get a fraction of the story—but FullStory makes decision-making easier by grouping all of our mobile data together in one place. Since implementing FullStory on our native mobile apps, we’ve been able to resolve significant mobile issues in days rather than months, and decrease churn associated with frustrating mobile experiences.”

"Prior to FullStory, we invested a lot of time and resources on getting surveys out, trying to schedule appointments, getting recordings in place, and nine times out of 10 there would be a no-show. All that time and resources was kind of a sunk cost."

"FullStory allowed us to see a 50% increase in user engagement in our New Configurator experience. This increase gave us confidence that users were deriving value from our new feature."

"Visibility into the customer journey allows us to quickly resolve issues and add more value to our digital experience."

"FullStory helps us see exactly what the customer was doing, which is huge given how many variables and complexities there are with modern web applications."

"FullStory helped us identify an unreported conversion bug. We fixed it and improved conversions by 50% in that funnel."

"FullStory makes it easier to distill user behavior insights and uncover the needle in the haystack we couldn’t always find!"

"We’re able to move faster, which is critical as we improve our product."

"We were able to quickly validate design decisions and resolve support issues more efficiently."

"I can say with 100% confidence that FullStory helped us launch a better product."

"[FullStory] is my favorite tool for UX research and one of my favorite products, in general."

“We’ve created a FullStory integration in our Admin Panel, which we call Backstage. This enables our Customer Care team to easily access user sessions to support our customers. It gives complete transparency on a user’s experience. If a user claims a booking was made or cancelled, we can really understand what happened.”

"A key goal is to help foster a just and learning culture. Ideas can and should come from anywhere; that’s our vision and values right there."

"I’ve used analytics tools in the past, and FullStory is by far the most intuitive and advanced in its search capabilities. At first I was the only person here using it, and now at least four teams are using FullStory every single day. Since introducing FullStory, we’ve become significantly more efficient at resolving support issues and have cut our registration drop-off rate nearly in half.”