"FullStory pays for itself in spades. Every answer we get on what's happening with the checkout funnel is real money."

“We can be very proactive in screening for fraud. We can see the speed of a customer’s transactions, see whether payment information was pasted into the field versus typed, whether there are multiple IP addresses for one customer, or whether their shipping address changes. And being proactive in catching fishy …

"Any time we can make engineers move faster and be more productive with tooling that doesn’t cost us an insane amount of money, then we’re probably gonna opt for that."

"FullStory helps us see exactly what the customer was doing, which is huge given how many variables and complexities there are with modern web applications."

"FullStory helped us identify an unreported conversion bug. We fixed it and improved conversions by 50% in that funnel."

"FullStory makes it easier to distill user behavior insights and uncover the needle in the haystack we couldn’t always find!"

"We’re able to move faster, which is critical as we improve our product."

"We were able to quickly validate design decisions and resolve support issues more efficiently."

"I can say with 100% confidence that FullStory helped us launch a better product."

"[FullStory] is my favorite tool for UX research and one of my favorite products, in general."

“We’ve created a FullStory integration in our Admin Panel, which we call Backstage. This enables our Customer Care team to easily access user sessions to support our customers. It gives complete transparency on a user’s experience. If a user claims a booking was made or cancelled, we can really understand …

"A key goal is to help foster a just and learning culture. Ideas can and should come from anywhere; that’s our vision and values right there."

"I’ve used analytics tools in the past, and FullStory is by far the most intuitive and advanced in its search capabilities. At first I was the only person here using it, and now at least four teams are using FullStory every single day. Since introducing FullStory, we’ve become significantly more …

"FullStory lets us look at user behavior both individually and holistically across all of our users. We can also use FullStory to easily see when something like a simple UX issue is causing a lot of confusion, which is a gold mine of information for taking our user experience to …

"Within weeks of the FullStory code being installed, we identified a major bug that was impacting our conversions and wasting tens of thousands of dollars in revenue. Our error monitoring tool never surfaced the issue, and even if it had, we would not have had the context or the total …