64 FullStory Testimonials

"Within weeks of the FullStory code being installed, we identified a major bug that was impacting our conversions and wasting tens of thousands of dollars in revenue. Our error monitoring tool never surfaced the issue, and even if it had, we would not have had the context or the total impact of users affected. Without FullStory we may never have found this issue.”

"FullStory was integral for improving products in our retail ecosystem with a lean team—it allowed us to uncover the 'unknown unknowns' and prioritize which actions to take. In this situation where we’re rapidly releasing product updates, we need to know what’s going on in the product in real time, and FullStory enables us to do that at scale, globally, with a small team."

"The FullStory + Sentry integration has significantly sped up bug investigation —at times by a factor of 10."

"FullStory allowed us to see a 50% increase in user engagement in our New Configurator experience. This increase gave us confidence that users were deriving value from our new feature."

"Visibility into the customer journey allows us to quickly resolve issues and add more value to our digital experience."

"FullStory helps us see exactly what the customer was doing, which is huge given how many variables and complexities there are with modern web applications."

"FullStory helped us identify an unreported conversion bug. We fixed it and improved conversions by 50% in that funnel."

"FullStory makes it easier to distill user behavior insights and uncover the needle in the haystack we couldn’t always find!"

"We’re able to move faster, which is critical as we improve our product."

"We were able to quickly validate design decisions and resolve support issues more efficiently."

"I can say with 100% confidence that FullStory helped us launch a better product."

"[FullStory] is my favorite tool for UX research and one of my favorite products, in general."

“We’ve created a FullStory integration in our Admin Panel, which we call Backstage. This enables our Customer Care team to easily access user sessions to support our customers. It gives complete transparency on a user’s experience. If a user claims a booking was made or cancelled, we can really understand what happened.”

"A key goal is to help foster a just and learning culture. Ideas can and should come from anywhere; that’s our vision and values right there."

"I’ve used analytics tools in the past, and FullStory is by far the most intuitive and advanced in its search capabilities. At first I was the only person here using it, and now at least four teams are using FullStory every single day. Since introducing FullStory, we’ve become significantly more efficient at resolving support issues and have cut our registration drop-off rate nearly in half.”