64 FullStory Testimonials

"Over the years, we’ve solved countless UX and customer service issues using FullStory, and we continue to use it for those purposes every day. Few customers who have a problem on your site actually leave feedback, so if three customers report an issue, that likely represents hundreds who’ve experienced it. FullStory is crucial to understanding and fixing those issues quickly.”

"Actual wizards may have been responsible for creating FullStory, because it is magic."

"With FullStory I feel like we can actually hear what our customers are thinking."

"Visibility into the customer journey allows us to quickly resolve issues and add more value to our digital experience."

"FullStory helps us see exactly what the customer was doing, which is huge given how many variables and complexities there are with modern web applications."

"FullStory helped us identify an unreported conversion bug. We fixed it and improved conversions by 50% in that funnel."

"FullStory makes it easier to distill user behavior insights and uncover the needle in the haystack we couldn’t always find!"

"We’re able to move faster, which is critical as we improve our product."

"We were able to quickly validate design decisions and resolve support issues more efficiently."

"I can say with 100% confidence that FullStory helped us launch a better product."

"[FullStory] is my favorite tool for UX research and one of my favorite products, in general."

“We’ve created a FullStory integration in our Admin Panel, which we call Backstage. This enables our Customer Care team to easily access user sessions to support our customers. It gives complete transparency on a user’s experience. If a user claims a booking was made or cancelled, we can really understand what happened.”

"A key goal is to help foster a just and learning culture. Ideas can and should come from anywhere; that’s our vision and values right there."

"I’ve used analytics tools in the past, and FullStory is by far the most intuitive and advanced in its search capabilities. At first I was the only person here using it, and now at least four teams are using FullStory every single day. Since introducing FullStory, we’ve become significantly more efficient at resolving support issues and have cut our registration drop-off rate nearly in half.”

"FullStory lets us look at user behavior both individually and holistically across all of our users. We can also use FullStory to easily see when something like a simple UX issue is causing a lot of confusion, which is a gold mine of information for taking our user experience to the next level.”