64 FullStory Testimonials

“A website represents thousands and thousands of UX decisions, and with FullStory we can ‘watch’ sessions and frequently uncover opportunities. We’ve been able to see places where a user is trying to do something and they keep clicking in the ‘wrong’ spot, or expecting a functionality that doesn’t exist. We can use that information to make an application that’s more intuitive to their expectations.”

"Having your eyes wide open about your customers’ experiences and frustrations is critical to making good decisions about your customer journey. The ability to review sessions and watch a customer through their troubles has been incredibly impactful in how we solve for customer issues on the product side."

"It’s really heartening to see that we were able to deliver this many incremental prospects. It’s proven to our leadership team that this is a viable business model. These results allow us to continue to put the power in the users’ hands and allow them to shop how they want."

"I can’t reiterate how valuable FullStory is for every area of our company - support, product, engineering. It’s amazing to see everyone use it in different ways."

"FullStory - Your instant feedback just shortened my iterations by weeks! Where have you been all my product-building life."

"Asking users doesn't always work because they don't often dwell on the minor inconveniences or recall the challenges of their first interaction with a product."

"Editor 2.0 is still a work in progress, but all the customer-focused work is paying off. The new editor already has a meaningfully higher NPS score than the previous editor, and the team only expects this score to grow—with continued help from FullStory, of course."

"Our support team has found FullStory to be invaluable. Knowing the exact nature of the issue that customers experienced without having to bombard them with questions makes resolutions so much faster and more pleasant for everyone."

"The FullStory + Sentry integration has significantly sped up bug investigation —at times by a factor of 10."

"The fact that FullStory allows our team to see how our customers use the platform is very meaningful. Moving forward, this Game Film meeting is going to continue to be a valuable part of how we raise organizational awareness of our users’ needs."

"Every time we roll out a mission-critical update, we 'canary test' it with a small percentage of customers, and we watch FullStory closely, looking for bugs. So far, in 100% of these QA tests we've found an important bug that would have otherwise gone straight into production and caused meaningful problems for our customers.”

"We needed to see what the customer's experience was from end to end. We wanted to understand what's tripping people up, what's taking longer, what's moving quickly, and be able to really identify the pain points in their experience."

"Prior to FullStory, we invested a lot of time and resources on getting surveys out, trying to schedule appointments, getting recordings in place, and nine times out of 10 there would be a no-show. All that time and resources was kind of a sunk cost."

"FullStory has become so integral to our processes that its name has become standard lexicon. Much like you'd 'Google' something or 'Uber' somewhere, we no longer say, 'Hey, take a look at the session recording.' It's simply 'watch the FullStory.'"

We love FullStory. We are using it daily about as much as we use our own tool. It's like having access to live user studies all day long.