64 FullStory Testimonials

"Prior to FullStory, we invested a lot of time and resources on getting surveys out, trying to schedule appointments, getting recordings in place, and nine times out of 10 there would be a no-show. All that time and resources was kind of a sunk cost."

"Operating an e-commerce website without using a tool like FullStory is like running a brick-and-mortar store with the lights off."

"We've been using FullStory for a few months at Springbot. These days, when a user reports some difficulty with the app, I'll see a group of developers huddled around a screen watching FullStory like it's a football game play-by-play rooting for the user, gaining empathy for their plight and ultimately using that empathy plus their brain power to figure out a better solution."

"[Our engineering team uses] FullStory to understand context. FullStory helps us make sure we fully understand what customers are saying to us beyond their description or feedback. It works all the way round, too. We use NomNom to centralise all our customer feedback. Once we start seeing a lot of requests or complaints about a specific topic, we go to FullStory and watch the sessions of the people who reported the issue. That way we understand [why they say] what they say and [why they did] what they did — and make sure we do something about it."

"Any time we can make engineers move faster and be more productive with tooling that doesn’t cost us an insane amount of money, then we’re probably gonna opt for that."

"We implemented the unregistered experience because we’ve seen on FullStory a fair amount of people abandoning before even facing any Go Pollock strong points (in the data and the recordings)."

"We resolve many of our customer support inquiries in half the time we used to thanks to FullStory."

"We knew there was friction in our Slack App onboarding experience—we just didn't know what to do about it. FullStory revealed the onboarding experience in a way that made it easy to understand—and gave us an idea how to fix it."

"Any eCommerce company really should have this type of technology. If they don't, they're missing out on a huge opportunity to optimize, to better their platform, to keep in touch with their customers, and to provide that feedback loop real-time with visual representation of exactly what the user is seeing. It's critical."

"My favourite analytics tool has got even better with the best version of heat maps you will ever see."

"Actual wizards may have been responsible for creating FullStory, because it is magic."

"If I was an investor I would give FullStory all my money. Just saved me tons of time debugging a customer issue."

"Without FullStory some of the startups that our team build wouldn’t have six figure valuations today. True story."

"I can’t reiterate how valuable FullStory is for every area of our company - support, product, engineering. It’s amazing to see everyone use it in different ways."

"FullStory - Your instant feedback just shortened my iterations by weeks! Where have you been all my product-building life."