64 FullStory Testimonials

"We’re able to move faster, which is critical as we improve our product."

"FullStory lets us look at user behavior both individually and holistically across all of our users. We can also use FullStory to easily see when something like a simple UX issue is causing a lot of confusion, which is a gold mine of information for taking our user experience to the next level.”

"Using FullStory, I was able to discover that the user’s workflow was causing us to generate content that pushed the button down the page in his browser. I was able to reproduce locally and push a fix to production 15 minutes later."

"If you're serious about providing top notch support and user experience, FullStory is a must have. It's the kind of tool you don't know you need until you experience it for the first time and think "Oh shit! I had no idea we had that problem."

"[Our engineering team uses] FullStory to understand context. FullStory helps us make sure we fully understand what customers are saying to us beyond their description or feedback. It works all the way round, too. We use NomNom to centralise all our customer feedback. Once we start seeing a lot of requests or complaints about a specific topic, we go to FullStory and watch the sessions of the people who reported the issue. That way we understand [why they say] what they say and [why they did] what they did — and make sure we do something about it."

"Any time we can make engineers move faster and be more productive with tooling that doesn’t cost us an insane amount of money, then we’re probably gonna opt for that."

"We implemented the unregistered experience because we’ve seen on FullStory a fair amount of people abandoning before even facing any Go Pollock strong points (in the data and the recordings)."

"We resolve many of our customer support inquiries in half the time we used to thanks to FullStory."

"We knew there was friction in our Slack App onboarding experience—we just didn't know what to do about it. FullStory revealed the onboarding experience in a way that made it easy to understand—and gave us an idea how to fix it."

"Any eCommerce company really should have this type of technology. If they don't, they're missing out on a huge opportunity to optimize, to better their platform, to keep in touch with their customers, and to provide that feedback loop real-time with visual representation of exactly what the user is seeing. It's critical."

"My favourite analytics tool has got even better with the best version of heat maps you will ever see."

"Actual wizards may have been responsible for creating FullStory, because it is magic."

"If I was an investor I would give FullStory all my money. Just saved me tons of time debugging a customer issue."

"Without FullStory some of the startups that our team build wouldn’t have six figure valuations today. True story."

"I can’t reiterate how valuable FullStory is for every area of our company - support, product, engineering. It’s amazing to see everyone use it in different ways."