"Editor 2.0 is still a work in progress, but all the customer-focused work is paying off. The new editor already has a meaningfully higher NPS score than the previous editor, and the team only expects this score to grow—with continued help from FullStory, of course."

"One of the greatest advantages of FullStory is that it lets us verify the data we’re seeing with actual sessions, where with other solutions we didn’t have assurance the numbers are good. FullStory goes from very macro-level analyses all the way down to individual interactions, so you can get a …

"FullStory - Your instant feedback just shortened my iterations by weeks! Where have you been all my product-building life."

“It was like night and day, Going from one user with bias recording a single data point to a huge set of unbiased data points really changed how we think about user experience.”

"It's Monumental, being able to throw in some code and then figure out what events to track, instead of the other way around."

"Using FullStory, I was able to discover that the user’s workflow was causing us to generate content that pushed the button down the page in his browser. I was able to reproduce locally and push a fix to production 15 minutes later."

"With FullStory I feel like we can actually hear what our customers are thinking."

"We've been using FullStory for a few months at Springbot. These days, when a user reports some difficulty with the app, I'll see a group of developers huddled around a screen watching FullStory like it's a football game play-by-play rooting for the user, gaining empathy for their plight and ultimately …

"FullStory is essential in helping us push our product design forward. Through playback we gain valuable insights in all steps of our identified product life cycle so much that FullStory findings have found their way into our daily stand ups."

“The majority of our upgrades come from a change we made with the help of FullStory.”

"It was so easy to onboard. I didn’t have to waste time thinking How will we use this? How will we set it up? Will the time spent be worth it? It was just the process of flipping a switch and turning it on.”

"She was so appreciative. I saved her so much time and frustration because I was able to use technology to recover her application. It was worth the time transcribing!”

“We can be very proactive in screening for fraud. We can see the speed of a customer’s transactions, see whether payment information was pasted into the field versus typed, whether there are multiple IP addresses for one customer, or whether their shipping address changes. And being proactive in catching fishy …

"FullStory pays for itself in spades. Every answer we get on what's happening with the checkout funnel is real money."

"Operating an e-commerce website without using a tool like FullStory is like running a brick-and-mortar store with the lights off."