64 FullStory Testimonials

"Any time we can make engineers move faster and be more productive with tooling that doesn’t cost us an insane amount of money, then we’re probably gonna opt for that."

"It's been a massive timesaver. With FullStory, we can move at 4x the speed we used to."

"[Our engineering team uses] FullStory to understand context. FullStory helps us make sure we fully understand what customers are saying to us beyond their description or feedback. It works all the way round, too. We use NomNom to centralise all our customer feedback. Once we start seeing a lot of requests or complaints about a specific topic, we go to FullStory and watch the sessions of the people who reported the issue. That way we understand [why they say] what they say and [why they did] what they did — and make sure we do something about it."

“It was like night and day, Going from one user with bias recording a single data point to a huge set of unbiased data points really changed how we think about user experience.”

"It's Monumental, being able to throw in some code and then figure out what events to track, instead of the other way around."

"Using FullStory, I was able to discover that the user’s workflow was causing us to generate content that pushed the button down the page in his browser. I was able to reproduce locally and push a fix to production 15 minutes later."

"With FullStory I feel like we can actually hear what our customers are thinking."

"We've been using FullStory for a few months at Springbot. These days, when a user reports some difficulty with the app, I'll see a group of developers huddled around a screen watching FullStory like it's a football game play-by-play rooting for the user, gaining empathy for their plight and ultimately using that empathy plus their brain power to figure out a better solution."

"FullStory is essential in helping us push our product design forward. Through playback we gain valuable insights in all steps of our identified product life cycle so much that FullStory findings have found their way into our daily stand ups."

“The majority of our upgrades come from a change we made with the help of FullStory.”

"It was so easy to onboard. I didn’t have to waste time thinking How will we use this? How will we set it up? Will the time spent be worth it? It was just the process of flipping a switch and turning it on.”

"She was so appreciative. I saved her so much time and frustration because I was able to use technology to recover her application. It was worth the time transcribing!”

“We can be very proactive in screening for fraud. We can see the speed of a customer’s transactions, see whether payment information was pasted into the field versus typed, whether there are multiple IP addresses for one customer, or whether their shipping address changes. And being proactive in catching fishy behavior helps us provide that high level of service, which we pride ourselves on.”

"FullStory pays for itself in spades. Every answer we get on what's happening with the checkout funnel is real money."

"Operating an e-commerce website without using a tool like FullStory is like running a brick-and-mortar store with the lights off."