“We wanted to get rid of the elephant in the room and move to the cloud. Freshservice was a robust IT service desk that didn’t add any complexity to the IT operations, unlike the other service desks we considered. The simplicity and obviousness of the interface made it the preferred …

“From an IT perspective, Freshservice is well aligned with our global IT structure and has helped us attain maturity in managing our IT services. It has also been instrumental in aligning our teams located across different countries and bring complete visibility into our global IT operations.”