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“The idea was that moderately ill COVID patients could use our platform to have a clinical assessment at home. That information is passed on to the clinicians in what we’ve branded a ‘virtual ward’. Clinicians can then interact with patients, check they are okay, and direct them to extra help …
“Along with efficient team management, Freshchat helped us develop a stronger relationship with our customers and make the transition from an offline retail store to an online D2C brand much easier.”
Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going …
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