“We take the calls directly from Freshcaller. Freshcaller is a great way to record customer conversations and note down customer data and personal notes. It’s easy to take notes in Freshcaller and all agents can view them before they make a call. Plus, we can set up multiple lines so …

“There are so many deals in the pipeline and sometimes you tend to miss context into those deals. With the Freshsales-Freshconnect integration, we can simply tag our colleagues across departments and functions to discuss deal tactics and close them faster without having to leave the CRM.”