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108 Freshservice Case Studies

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  • Essence revamps IT service experience to deliver value across business stakeholders

    Colin McCarthy VP of Global IT

  • Catholic Education Western Australia (CEWA) unifies student experience across 164 schools in Western Australia with Freshworks

    Ben Beaton Team Leader Digital Services and Partner Engagement

  • ISM sees a 93% reduction in ticket backlogs after using Freshservice

    Uditha Wijesundara IT Director

  • Elsevier embraces digital transformation with a cloud-first approach to its IT services & operations

    Matthew Higgins Senior Director Operations

  • SMSGT elevates SLA adherence to 98% with Freshservice

    Paolo Maramba Senior Technical Support Supervisor, Customer Support and Operations

  • Freshservice improves operational efficiency at Logisfashion by empowering employees with an end-to-end IT solution

    Jaume Riera IT Manager

  • Bracknell Forest Council reduces reliance on traditional channels and increases self-service usage by 76%

    Beth Rayburn Service Desk Team Lead

  • Ontex slashes incoming service desk phone queries by 40% and improves self-service adoption using Freshservice

  • Aramex improves agent productivity by 50% with Freshservice

    Romel Dababneh Corporate IT Operations Manager

  • PPS embraces digital transformation to add business value with Freshservice

    Sonja Visagie Head of Service Delivery

  • Freshservice helps Centro Global Solutions achieve over 90% first call resolution

    Abey El Sayed Centro Command Center Manager

  • ISG IT Department achieves 98% Excellent Customer Satisfaction with Freshservice

    Alexander van Iperen Chief Operations Officer

  • RingCentral Leverages Freshservice to Quickly Move 1,000+ Employees from Desktop to Work from Anywhere

    Fred Chin Senior Director of IT End-User Services

  • TaylorMade Cuts Response Times in Half Despite a 250% Increase in Ticket Volume

    Ali Chitsaz Senior Manager of Client Experience

  • W2O Group scales and speeds up IT support with Freshservice

    Mike Venezia Managing Director of IT Services
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