95 Freshservice Case Studies

Industry
Company Size
15 per page
  • 15
Reset
  • Freshservice has changed the way Swinerton’s teams function and improved their work-life as well as their performance

  • Averda makes Freshservice a one-stop shop for all their support requests

  • How Jeffco reduced their average ticket resolution time from 3 weeks to 3 days

  • Elsevier embraces digital transformation with a cloud-first approach to its IT services & operations

  • SMSGT elevates SLA adherence to 98% with Freshservice

  • Freshservice improves operational efficiency at Logisfashion by empowering employees with an end-to-end IT solution

  • Bracknell Forest Council reduces reliance on traditional channels and increases self-service usage by 76%

  • Ontex slashes incoming service desk phone queries by 40% and improves self-service adoption using Freshservice

  • Aramex improves agent productivity by 50% with Freshservice

  • PPS embraces digital transformation to add business value with Freshservice

  • Freshservice helps Centro Global Solutions achieve over 90% first call resolution

  • ISG IT Department achieves 98% Excellent Customer Satisfaction with Freshservice

  • RingCentral Leverages Freshservice to Quickly Move 1,000+ Employees from Desktop to Work from Anywhere

  • TaylorMade Cuts Response Times in Half Despite a 250% Increase in Ticket Volume

  • W2O Group scales and speeds up IT support with Freshservice