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108 Freshservice Case Studies

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  • Essence revamps IT service experience to deliver value across business stakeholders

    Colin McCarthy VP of Global IT

  • Catholic Education Western Australia (CEWA) unifies student experience across 164 schools in Western Australia with Freshworks

    Ben Beaton Team Leader Digital Services and Partner Engagement

  • ISM sees a 93% reduction in ticket backlogs after using Freshservice

    Uditha Wijesundara IT Director

  • INCAE boosts its service management experience across Admin, HR, Facilities, Finance, Hospitality, and IT with Freshservice

    Juan Ramone Dorte Social IT Director

  • Chargebee chooses Freshservice to manage DevOps and globally improve its operations and service delivery to be PCI compliant

    Rajaraman Santhanam Co-founder and CTO

  • ShowItMedia achieves a 99% customer satisfaction rating with Freshservice

    Jonas Christoffersen CEO

  • Freshservice helped improve the response time for tickets by 80%

    Santo Brullo IT Service Director

  • Bankbazaar streamlines IT support processes and achieves 50% reduction in first response time with Freshservice

    Krishnenjit Roy VP-Technology

  • RPS Group makes efficiency improvements as it streamlines Technology Global Service support through Freshworks’ ITSM suite

    Pablo Treber Service Delivery Director of Global Service Desk

  • Salinas Valley Memorial Healthcare System (SVMHS) transforms its IT service desk to offer quality patient care services with Freshservice

    Audrey Parks Chief Information Officer

  • SingEx streamlines its IT function and delivers support on-the-go with Freshservice

  • The University of Aberdeen From Anecdotes to Analytics to Action

    Iain Cameron User Services Manager

  • Bensons for Beds centralizes service management with Freshworks

    Laurence Hendy Head of Business Application

  • HelloFresh streamlines the way they respond to supply chain issues due to improved data availability & internal team collaboration with Freshservice

    Christopher Pruess VP Operations DACH

  • T2 Tea moves its IT support in-house and recognizes strategic value with Freshservice

    Rohan Penman Global Head of Technology
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