95 Freshservice Case Studies

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  • Bensons for Beds centralizes service management with Freshworks

  • Wake Forest University leverages the “Forest Plan” of Freshworks to enhance campus service delivery

  • How Outwood Grange automated their service desk with Freshservice

  • INCAE boosts its service management experience across Admin, HR, Facilities, Finance, Hospitality, and IT with Freshservice

  • Chargebee chooses Freshservice to manage DevOps and globally improve its operations and service delivery to be PCI compliant

  • ShowItMedia achieves a 99% customer satisfaction rating with Freshservice

  • Freshservice helped improve the response time for tickets by 80%

  • Bankbazaar streamlines IT support processes and achieves 50% reduction in first response time with Freshservice

  • RPS Group makes efficiency improvements as it streamlines Technology Global Service support through Freshworks’ ITSM suite

  • Salinas Valley Memorial Healthcare System (SVMHS) transforms its IT service desk to offer quality patient care services with Freshservice

  • SingEx streamlines its IT function and delivers support on-the-go with Freshservice

  • Essence revamps IT service experience to deliver value across business stakeholders

  • The University of Aberdeen From Anecdotes to Analytics to Action

  • HelloFresh streamlines the way they respond to supply chain issues due to improved data availability & internal team collaboration with Freshservice

  • T2 Tea moves its IT support in-house and recognizes strategic value with Freshservice