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109 Freshservice Case Studies

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  • Profel remains firmly in control - despite the growing number of tickets

    Peter Proost Developer

  • C&K standardises business processes with IT alignment using Freshservice

    Paul Butler ICT Manager

  • Freshservice helps Addison Lee get where it wants to go with IT support

    Ray Wise Help Desk Supervisor

  • W2O Group scales and speeds up IT support with Freshservice

    Mike Venezia Managing Director of IT Services

  • Suffolk County Council resolves tickets faster with Freshservice

    Claire Sparkes Head of IT Workforce and Support Services

  • Te Wānanga o Aotearoa gives a fillip to its service desk with Freshworks’ ITSM Suite

    Jordan Chase Senior Services Engineer

  • Waterstons fuels growth by supporting 2X ticket volume with Freshservice

    Alex Bookless Head of Managed Services

  • Efficiency amplifies as Fiverr transforms its service desk with Freshworks’ ITSM suite

    Gai Hanochi Head of IT and Security

  • Cater Care partners with Freshworks’ ITSM suite to provide exceptional Employee Experience

    Blair Logan Head of IT

  • Katz Media Group delivers uninterrupted services during the COVID-19 pandemic with Freshworks' ITSM suite

    Robert Lyons Chief Technology Officer

  • Vice Media aligns and automates their global IT support operations with Freshservice

    Jansen Cinco Senior Manager for Global IT Support and Operations

  • PICA Group revamps its SLA adherence to 93.2% with Freshworks’ ITSM suite

    Neal Krempin Head of IT

  • Conlog powers service desk capability with Freshworks’ cloud-delivered ITSM

    Bianca Gulston Services Team Leader

  • Suncare Community Services modernizes its service desk with Freshworks’ ITSM suite

    Martin James IT Manager

  • Wake Forest University leverages the “Forest Plan” of Freshworks to enhance campus service delivery

    Greg Collins Senior Client Engagement Specialist
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