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108 Freshservice Case Studies

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  • Motoroma revs up IT support for employees with Freshservice

    Tony Casey Manager of Information Technology

  • Freshservice has changed the way Swinerton’s teams function and improved their work-life as well as their performance

    Lauren Nunnally Director of Support

  • With Freshdesk and Freshservice, Creditsafe connected frontlines to back-end teams—achieving 90% resolution in 8 hours and a 15% satisfaction boost

    Mark Hall Engineering Director

  • Suffolk County Council resolves tickets faster with Freshservice

    Claire Sparkes Head of IT Workforce and Support Services

  • Te Wānanga o Aotearoa gives a fillip to its service desk with Freshworks’ ITSM Suite

    Jordan Chase Senior Services Engineer

  • Waterstons fuels growth by supporting 2X ticket volume with Freshservice

    Alex Bookless Head of Managed Services

  • Efficiency amplifies as Fiverr transforms its service desk with Freshworks’ ITSM suite

    Gai Hanochi Head of IT and Security

  • Cater Care partners with Freshworks’ ITSM suite to provide exceptional Employee Experience

    Blair Logan Head of IT

  • C&K standardises business processes with IT alignment using Freshservice

    Paul Butler ICT Manager

  • Katz Media Group delivers uninterrupted services during the COVID-19 pandemic with Freshworks' ITSM suite

    Robert Lyons Chief Technology Officer

  • Vice Media aligns and automates their global IT support operations with Freshservice

    Jansen Cinco Senior Manager for Global IT Support and Operations

  • PICA Group revamps its SLA adherence to 93.2% with Freshworks’ ITSM suite

    Neal Krempin Head of IT

  • Conlog powers service desk capability with Freshworks’ cloud-delivered ITSM

    Bianca Gulston Services Team Leader

  • Suncare Community Services modernizes its service desk with Freshworks’ ITSM suite

    Martin James IT Manager

  • Wake Forest University leverages the “Forest Plan” of Freshworks to enhance campus service delivery

    Greg Collins Senior Client Engagement Specialist
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