95 Freshservice Case Studies

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  • M&C Saatchi IT Department achieves 97.9% Excellent Customer Satisfaction with Freshservice

  • Radisson Hotels manages revenue management systems with ITSM tool

  • Fine Hygienic Holding cuts down ticket resolution time by more than 60% with Freshservice

  • W2O Group scales and speeds up IT support with Freshservice

  • Suffolk County Council resolves tickets faster with Freshservice

  • Te Wānanga o Aotearoa gives a fillip to its service desk with Freshworks’ ITSM Suite

  • Waterstons fuels growth by supporting 2X ticket volume with Freshservice

  • Efficiency amplifies as Fiverr transforms its service desk with Freshworks’ ITSM suite

  • Cater Care partners with Freshworks’ ITSM suite to provide exceptional Employee Experience

  • C&K standardises business processes with IT alignment using Freshservice

  • Katz Media Group delivers uninterrupted services during the COVID-19 pandemic with Freshworks' ITSM suite

  • Vice Media aligns and automates their global IT support operations with Freshservice

  • PICA Group revamps its SLA adherence to 93.2% with Freshworks’ ITSM suite

  • Conlog powers service desk capability with Freshworks’ cloud-delivered ITSM

  • Suncare Community Services modernizes its service desk with Freshworks’ ITSM suite