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109 Freshservice Case Studies

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  • OfS decreases its average resolution time by 67% with Freshservice’s Virtual Agent

    Heather Stockwell IT Training Manager

  • Catholic Education Western Australia (CEWA) unifies student experience across 164 schools in Western Australia with Freshworks

    Ben Beaton Team Leader Digital Services and Partner Engagement

  • Citizens Advice achieves 99% customer recommendations with Freshworks

    Simon Sheridan Product Manager

  • TaylorMade Cuts Response Times in Half Despite a 250% Increase in Ticket Volume

    Ali Chitsaz Senior Manager of Client Experience

  • W2O Group scales and speeds up IT support with Freshservice

    Mike Venezia Managing Director of IT Services

  • Suffolk County Council resolves tickets faster with Freshservice

    Claire Sparkes Head of IT Workforce and Support Services

  • Te Wānanga o Aotearoa gives a fillip to its service desk with Freshworks’ ITSM Suite

    Jordan Chase Senior Services Engineer

  • Waterstons fuels growth by supporting 2X ticket volume with Freshservice

    Alex Bookless Head of Managed Services

  • Efficiency amplifies as Fiverr transforms its service desk with Freshworks’ ITSM suite

    Gai Hanochi Head of IT and Security

  • Cater Care partners with Freshworks’ ITSM suite to provide exceptional Employee Experience

    Blair Logan Head of IT

  • C&K standardises business processes with IT alignment using Freshservice

    Paul Butler ICT Manager

  • Katz Media Group delivers uninterrupted services during the COVID-19 pandemic with Freshworks' ITSM suite

    Robert Lyons Chief Technology Officer

  • Vice Media aligns and automates their global IT support operations with Freshservice

    Jansen Cinco Senior Manager for Global IT Support and Operations

  • PICA Group revamps its SLA adherence to 93.2% with Freshworks’ ITSM suite

    Neal Krempin Head of IT

  • Conlog powers service desk capability with Freshworks’ cloud-delivered ITSM

    Bianca Gulston Services Team Leader
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