95 Freshservice Case Studies

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  • Arco achieves 96% customer satisfaction with Freshservice

  • Marsh & Parsons sees 60% drop in service calls & incidents with Freshservice

  • T2 Tea moves its IT support in-house and recognizes strategic value with Freshservice

  • Te Wānanga o Aotearoa gives a fillip to its service desk with Freshworks’ ITSM Suite

  • Waterstons fuels growth by supporting 2X ticket volume with Freshservice

  • Efficiency amplifies as Fiverr transforms its service desk with Freshworks’ ITSM suite

  • Cater Care partners with Freshworks’ ITSM suite to provide exceptional Employee Experience

  • C&K standardises business processes with IT alignment using Freshservice

  • Katz Media Group delivers uninterrupted services during the COVID-19 pandemic with Freshworks' ITSM suite

  • Vice Media aligns and automates their global IT support operations with Freshservice

  • PICA Group revamps its SLA adherence to 93.2% with Freshworks’ ITSM suite

  • Conlog powers service desk capability with Freshworks’ cloud-delivered ITSM

  • Suncare Community Services modernizes its service desk with Freshworks’ ITSM suite

  • Wake Forest University leverages the “Forest Plan” of Freshworks to enhance campus service delivery

  • Eastern Washington University enrolls Freshworks' ITSM Suite to modernize and scale campus IT services