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109 Freshservice Case Studies

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  • Catholic Education Western Australia (CEWA) unifies student experience across 164 schools in Western Australia with Freshworks

    Ben Beaton Team Leader Digital Services and Partner Engagement

  • RingCentral Leverages Freshservice to Quickly Move 1,000+ Employees from Desktop to Work from Anywhere

    Fred Chin Senior Director of IT End-User Services

  • Plantagen transforms its IT Service Desk with Freshworks’ ITSM suite

    Morten Nyland IT Consultant

  • Wake Forest University leverages the “Forest Plan” of Freshworks to enhance campus service delivery

    Greg Collins Senior Client Engagement Specialist

  • Eastern Washington University enrolls Freshworks' ITSM Suite to modernize and scale campus IT services

    Brad Christ Associate Vice President for IT and Chief Information Officer

  • Restaurant chain L’Osteria achieves 100% customer satisfaction using Freshservice

    Manfred Schneider IT Manager

  • Profel remains firmly in control - despite the growing number of tickets

    Peter Proost Developer

  • With Freshservice, Kempele Municipality got a very easy-to-use tool that facilitates reporting and visibility to the number and quality of service requests

    Pasi Takalo Chief Information Officer

  • Princess Alexandra NHS sets the benchmark for patient experience in the UK by transforming the front-line staff experience

    Jeffrey Wood Deputy Director ICT

  • Probe CX leverages extensive automation to drive exponential growth

    Lyle Smith Manager - IT and Support

  • National Rugby League onboards its IT team onto Freshservice within just 1 hour

    Maurice Veliz IT Manager

  • Fine Hygienic Holding cuts down ticket resolution time by more than 60% with Freshservice

    Zachariah Manyapye BTO Supply Chain Analyst

  • Ocado Retail achieves 100% end-user satisfaction with a customized service desk

    Kelly Wilson IT Service Manager

  • Alterra Mountain Company unifies IT operations across 15 ski resorts using Freshservice

    Christy Cooper Senior IT Operations Analyst

  • Randstad leverages Freshservice to automate HR workflows and improve efficiency

    Brooke O’Keefe HR Manager
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