95 Freshservice Case Studies

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  • Arco achieves 96% customer satisfaction with Freshservice

  • Marsh & Parsons sees 60% drop in service calls & incidents with Freshservice

  • T2 Tea moves its IT support in-house and recognizes strategic value with Freshservice

  • Restaurant chain L’Osteria achieves 100% customer satisfaction using Freshservice

  • Plantagen transforms its IT Service Desk with Freshworks’ ITSM suite

  • Profel remains firmly in control - despite the growing number of tickets

  • With Freshservice, Kempele Municipality got a very easy-to-use tool that facilitates reporting and visibility to the number and quality of service requests

  • Princess Alexandra NHS sets the benchmark for patient experience in the UK by transforming the front-line staff experience

  • Probe CX leverages extensive automation to drive exponential growth

  • National Rugby League onboards its IT team onto Freshservice within just 1 hour

  • Fine Hygienic Holding cuts down ticket resolution time by more than 60% with Freshservice

  • Ocado Retail achieves 100% end-user satisfaction with a customized service desk

  • Alterra Mountain Company unifies IT operations across 15 ski resorts using Freshservice

  • Randstad leverages Freshservice to automate HR workflows and improve efficiency

  • GC International Centralizes IT support with Single Global ITSM Tool