95 Freshservice Case Studies

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  • Plantagen transforms its IT Service Desk with Freshworks’ ITSM suite

  • GC International Centralizes IT support with Single Global ITSM Tool

  • The University of Aberdeen From Anecdotes to Analytics to Action

  • Radisson Hotels manages revenue management systems with ITSM tool

  • Freshservice boosts customer satisfaction score at packaging leader Schoeller Allibert

  • How Sonata reduced its average ticket resolution time to an hour

  • Catholic Education Western Australia (CEWA) unifies student experience across 164 schools in Western Australia with Freshworks

  • Glen Dimplex transforms EX by unifying IT Service Management across Global Operations

  • OfS decreases its average resolution time by 67% with Freshservice’s Virtual Agent

  • How RedSalud unified EX across its subsidiaries and delighted agents with Freshworks

  • How Jeffco reduced their average ticket resolution time from 3 weeks to 3 days