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108 Freshservice Case Studies

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  • Averda makes Freshservice a one-stop shop for all their support requests

    Zenon Oratis Senior IT Manager

  • How Brazil’s Copastur hits 95% customer satisfaction With Freshdesk and Freshservice, the travel-tech company handily scales to 8,000+ monthly tickets and improves operational efficiency

    Flaviane Moraes Former Innovation Technology Manager

  • Bensons for Beds delivers exceptional IT service with Freshservice

    Blake O'Neill Application Support Analyst

  • Randstad leverages Freshservice to automate HR workflows and improve efficiency

    Brooke O’Keefe HR Manager

  • GC International Centralizes IT support with Single Global ITSM Tool

    Eric Luijer Manager of IT Collaboration Solutions

  • Radisson Hotels manages revenue management systems with ITSM tool

    Aitor Selgas Revenue Systems Supervisor

  • Freshservice boosts customer satisfaction score at packaging leader Schoeller Allibert

    Ranadeep Sarkar Director Service Delivery, Information Security

  • How Sonata reduced its average ticket resolution time to an hour

    Balaji Veeraragavan K Head IT & Security

  • Catholic Education Western Australia (CEWA) unifies student experience across 164 schools in Western Australia with Freshworks

    Ben Beaton Team Leader Digital Services and Partner Engagement

  • Glen Dimplex transforms EX by unifying IT Service Management across Global Operations

    Aaron McIvor Group Service Delivery Manager

  • OfS decreases its average resolution time by 67% with Freshservice’s Virtual Agent

    Heather Stockwell IT Training Manager

  • How RedSalud unified EX across its subsidiaries and delighted agents with Freshworks

    Carolina Correa IT Project Manager

  • How Jeffco reduced their average ticket resolution time from 3 weeks to 3 days

    Alyse Howcroft Service Delivery Analyst

  • McLaren Mastercard Formula 1 Team enhances performance with enterprise-grade ITSM

    Dan Keyworth Director

  • Databricks finds success with Freshservice’s AI-powered automation for IT support, then expands to 8 more departments

    Pradeep Singh VP of Infrastructure and Operations
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