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109 Freshservice Case Studies

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  • Royal Rehab saves $15,000 a year after switching over to Freshservice

    Ben Laxton Service Delivery Manager

  • Conlog powers service desk capability with Freshworks’ cloud-delivered ITSM

    Bianca Gulston Services Team Leader

  • Arco achieves 96% customer satisfaction with Freshservice

    Philip Gardham Service Desk Team Lead

  • Radisson Hotels manages revenue management systems with ITSM tool

    Aitor Selgas Revenue Systems Supervisor

  • Freshservice boosts customer satisfaction score at packaging leader Schoeller Allibert

    Ranadeep Sarkar Director Service Delivery, Information Security

  • How Sonata reduced its average ticket resolution time to an hour

    Balaji Veeraragavan K Head IT & Security

  • Catholic Education Western Australia (CEWA) unifies student experience across 164 schools in Western Australia with Freshworks

    Ben Beaton Team Leader Digital Services and Partner Engagement

  • Glen Dimplex transforms EX by unifying IT Service Management across Global Operations

    Aaron McIvor Group Service Delivery Manager

  • OfS decreases its average resolution time by 67% with Freshservice’s Virtual Agent

    Heather Stockwell IT Training Manager

  • How RedSalud unified EX across its subsidiaries and delighted agents with Freshworks

    Carolina Correa IT Project Manager

  • How Jeffco reduced their average ticket resolution time from 3 weeks to 3 days

    Alyse Howcroft Service Delivery Analyst

  • McLaren Mastercard Formula 1 Team enhances performance with enterprise-grade ITSM

    Dan Keyworth Director

  • Databricks finds success with Freshservice’s AI-powered automation for IT support, then expands to 8 more departments

    Pradeep Singh VP of Infrastructure and Operations

  • AG Barr resolves 60% of tickets via AI agents in Freshservice

    Graeme Hendry Service Delivery Manager

  • Asian Paints transforms ITSM with AI-powered automation

    Deepak Bhosale General Manager of IT
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