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108 Freshservice Case Studies

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  • RingCentral Leverages Freshservice to Quickly Move 1,000+ Employees from Desktop to Work from Anywhere

    Fred Chin Senior Director of IT End-User Services

  • PICA Group revamps its SLA adherence to 93.2% with Freshworks’ ITSM suite

    Neal Krempin Head of IT

  • Selwood Housing reduces average ticket resolution times by 30% with Freshservice

    Mark Heyworth Head of ICT

  • Bensons for Beds delivers exceptional IT service with Freshservice

    Blake O'Neill Application Support Analyst

  • At ‘warp speed,’ Carrefour Belgium’s 15 helpdesks come together

    Stijn Stabel Chief Technology Officer

  • Citizens Advice achieves 99% customer recommendations with Freshworks

    Simon Sheridan Product Manager

  • With Freshservice, the laser manufacturer brought together four disjointed systems into one

    Anantha Ganga Chief Information Officer

  • How Brazil’s Copastur hits 95% customer satisfaction With Freshdesk and Freshservice, the travel-tech company handily scales to 8,000+ monthly tickets and improves operational efficiency

    Flaviane Moraes Former Innovation Technology Manager

  • With Freshdesk and Freshservice, Creditsafe connected frontlines to back-end teams—achieving 90% resolution in 8 hours and a 15% satisfaction boost

    Mark Hall Engineering Director

  • Freshworks helps Scotland’s top criminal justice agency resolve 65,000 IT tickets annually with an 86% satisfaction rate

    Adam Biggs Head of IT Services

  • Unified ITSM boosts satisfaction at DPD BeLux

    Linda Petit Service Desk Manager

  • Better ITSM helps D’Youville keep its good standing

    Kristin Benoodt Director of Network Services
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