215 FICO Testimonials

"This level of proactive, automated activity will provide more capacity for retention specialists to engage with policyholders who prefer direct contact with a human agent.”

“We are creating an enterprise decision management framework to execute business decisions that any company would envy.”

“What is very significant is that we were able to integrate Blaze Advisor system with our legacy systems and technologies. Replacing full systems is high risk, time-consuming and technically difficult. In this project we were able to isolate our highest ROI component and renovate it with the best value.”

“One of the strategic reasons for us to do that is to get us to engage with our customers in a more strategic ways, to better understand our customers and to make sure that whatever collections strategies and treatments we are running are focused on the aim of how can we help the customer. We’re very focused on how do we assist our customers and actually be their partner in rehabilitating them. The Debt Manager tool will provide us with the insights and capabilities to achieve that.”

“The cloud-based version of Falcon gives us greater flexibility to serve our customers with better fraud protection. We will have greater control over how we communicate with customers when fraud is suspected, which will help us improve the customer journey in a fraud context.”

“We can be quicker to market with making changes. It used to take a number of weeks to make a pricing change for a personal loan product. We can now do that within a number of hours.”

"With FICO's integrated platform, we can get a clear, true picture of the consumer, what their needs and preferences are, how we can satisfy those needs and preferences, and then how we can be sure we're making the most profitable decision for the bank."

“It’s cutting away the noise so we can actually see the fraud.”

“Everything we need to make a loan decision is right at our fingertips. It has definitely simplified operations and made life easier."

"Alternative deal structures are helping convert missed opportunities into deals that maximize profitability. Revenues are also increasing, based on improved loan-to-value rates, multiple payment lengths and specific terms."

"We have leveraged the FICO Score as a component in our account management strategies for years. This analysis proved the value of moving to the FICO 8 version of the score. Even on this limited portion of our card portfolio, the benefits were clear. Applied across all portfolios for marketing, originations and account management strategies, we expect to realize similarly positive results."

“We wanted to find a way to reduce our exposure to FDCPA violations and litigation, while improving collector performance. Now, we can monitor virtually every call. We’re able to quickly isolate compliance issues, improve collector training, and increase collections performance.”

“As Capital One has grown over the years, we have grown our relationship with FICO great people with great products, and then you add the analytics, which is something that augments exactly what we do.”

"Our delinquencies and chargeoffs run below the industry average for other banks of our size. And we attribute that to the efficiencies we achieved by using Debt Manager."

"We needed to have a Decision Management solution that allows us to process front-end decision making on a consistent and efficient basis, and allows us to process large quantities of applications every day."