FICO

"The main problem in collections is the lack of dialogue with customers, which makes it nearly impossible to negotiate debt repayment. FICO® Risk Intervention Manager enables us to use all communication channels as part of a very specific strategy assigned to each customer segment. We’re able to decide which strategy should be applied to whom, and how we will communicate with different customers and segments.”

"When TRIAD Customer Manager authorizes the right kind of overdraft, there is no major 1m pact in delinquency. We save a lot of money by avoiding the manual work and can even create additional income through interest."

"We deployed the first big chunk of rules in a very short timeframe, very smoothly. Then every release got easier and easier, to the point where every month we’re rolling out a new set of rules.”