215 FICO Testimonials

"Using FICO Customer Communication Services, we get a secure, highly flexible, robust solution with a low cost of entry, and we can leverage the expertise of a valued partner, which allows our in-house maintenance support to focus on other key internal priorities and platforms."

“We can be quicker to market with making changes. It used to take a number of weeks to make a pricing change for a personal loan product. We can now do that within a number of hours.”

“But FICO really wanted to understand. They showed an incredible ability to think openly and work as a team. I continue to appreciate our collaboration.”

“It’s important for us to maintain good relationships with our customers while meeting business goals. When UK customers choose their water provider, Thames Water wants to be the one they select.”

“ADIB partnered with FICO on our retail IFRS 9 journey because of their analytic pedigree in the Gulf Cooperation Council and globally. They did not let us down.”

"FICO brings incredible analytic expertise to the table and is entirely committed to helping us be successful. There aren’t many people we would trust with a project of this magnitude. FICO was our obvious choice.”

“FICO assisted us to enhance the way we run our business. Previously, decisions were made manually. We now leverage technology to manage our processes. This enabled us to expand our portfolio."

“Centralized decision management is the way of the future. This financial institution is ahead of the curve in activating its internal structure and technology to better understand and engage its customers.”

"We were looking for nontraditional ways of reaching out to our huge customer base without compromising cost and customer experience."

"The key to modernizing analytics is to make decision-making models part of day-to-day business practices. FICO Decision Management Suite fits that role perfectly."

"What previously took around 128 hours per model per year has been reduced to just 2 hours per model per year.”

"FICO solutions help us optimize credit policies so we can make the right offer to the right customer every time.”

"This level of proactive, automated activity will provide more capacity for retention specialists to engage with policyholders who prefer direct contact with a human agent.”

“We’re learning more about the tool and how it translates in the market for our customers. We’ve been able to make adjustments to attract the specific type of customer that we want.”

"This solution is helping us modernize our entire claims solution. Blaze Advisor gives us the ability to function at scale in a complex environment and enables us to serve our customers better and faster."