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“Our primary focus is always on the people and our own actions. We use IT systems only if they support our employees in their duties. Click2Coach, the computerized coaching system of almato, makes an essential contribution to optimize customer service.”
“The flexible work process design, the ease of use of the solution and the reduction of media breaks for the automated coaching process is a significant improvement in comparison to the conventional approach.”
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day …
Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep …
Talkdesk is the world's leading cloud-based call center software solution. Talkdesk's easy-to-use, out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using …
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