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"Now we have this call-back functionality built-in, it has saved us an incredible £20k per annum!"
"It is all about the first impression that customers get when calling Roche… Operators can quickly see if the requested correspondent is available or not, accessing various directories among 80 000 subscribers. They can efficiently meet caller requests. Roche expectations was that this experience would be the same in each …
Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa’s …
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day …
Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep …
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