85 Emarsys Testimonials

“We had a few major goals in mind to launch the City Beach Rewards program, first being increasing our average order value per customer and purchase frequency. It was a natural next step in our customer engagement strategy so that we are touching on all parts of the customer journey turning them into advocates of the brand across our broad range of demographics.”

"We needed to understand customer behavior and the lifecycle stages they were in. We needed to utilize data to drive decisions and priorities instead of going off a gut feeling. And we needed to migrate to a platform that would automate this for us.”

“Programs that automatically target defecting and inactive customers are very important to our business, and we immediately saw signifi cant improvements. We also now know who our loyal customers are, and can easily reward them at each point of their journey.”

"After the initial implementation phase, we were quickly able to implement automated journeys targeting customers at different stages of their journey with us. Setting up and testing multichannel tactics was easy, and being able to identify which ones are most critical based on our data and benchmarks allowed us to prioritise and focus resources on areas with the most significant revenue potential.”

"Having the majority of products, transactional and consumer data in one place has allowed us to easily create and test a wide range of automated customer journeys. While trigger and recurring emails only make up a small percentage of our total send volume, they have a big impact on customer lifetime value and retention rates, and now contribute to more than half of our email revenue.”

"With Shopify Plus and Emarsys, we managed to set up a completely new and automated way to engage with our customers within just two months. We had all our lifecycle campaigns automated right from the launch. In such a short time and with so little human effort, I think that’s a very impressive result.”

"With Emarsys we know every engagement is personalized for each contact based on their website behaviors and purchase history and sent to them at the optimum time.”

"We wanted a single marketing solution that could scale up with our business. Emarsys helped us join the dots across an increasingly complex customer journey with touchpoints from stores to website to customer service interactions. Implementing AI was a perfect fit for our retention and reactivation activities. AI was able to predict where people were churning or defecting at a 1:1 level, and this allowed us to send campaigns based on customer’s individual life cycle."

"In the end, we compared three other vendors to Emarsys and for me, Emarsys was very personalized compared to the others, which had a much more generic approach to loyalty."

"Emarsys was simply the right fit for Superpharmacy. The Emarsys team is easy to work with, provides solutions quickly, and shares our vision for growth. As a result of the partnership, our marketing team now has a more systematic and efficient way to analyze and get the most out of our data, to the benefit of our customer. We’re confident we are communicating the right message to the appropriate audience at the best time and the business is seeing the results."

"Emarsys has enabled us to create automated personalized customer journeys across email, on-site, and paid channels. Their automation capability has powered our rigorous A/B testing, achieving 15% revenue uplift on these journeys. Beyond that, the product recommendation capability from Emarsys is very robust in generating personalized recommendations for our online visitors, resulting in a 3x higher conversion rate from Emarsys-powered recommendations."

"With Emarsys, we have been able to address business challenges within our organization by gaining deeper insights on our customers. We are excited to take this journey together and be part of this solution, which will help mobile businesses win in this highly competitive sector. As a result of these insights and new capabilities, we now serve our community through a mobile-first approach by delivering millions of personalized messages every day — all within a single platform."

"With Emarsys, we are creating personal 1-to-1 experiences for our 1.5 million customers globally. We have automated 500 unique journeys, which resulted in 70% retention."

"We had to turn to artificial intelligence, and when we explored our options, we were lucky to see that our chosen CRM and automation vendor, Emarsys, also had this type of solution in their platform. We, therefore, worked with them, and instead of spending months developing this tool internally, we were able to launch a program of this type within two months. We have more programs launching soon, but this was our primary use case. There was nothing our development team had to do. Our marketing was completely autonomous."

"The abandoned cart campaign has been live for 3 months, and it is our best campaign. I think we all see the abandoned cart campaign as an example of a great campaign. It is 10 points above our other campaigns. So we have seen positive results.”