SAP Emarsys Customer Engagement is the only omnichannel marketing platform built to accelerate business outcomes.
Their software enables truly personalized, one-to-one interactions between marketers and customers across all channels — building loyalty, enriching the customer journey, and increasing revenue. Their AI-enabled marketing platform offers an intuitive, easy-to-use solution for marketers, enabling companies to scale marketing decisions and actions far beyond human capabilities.
“I thought Emarsys would be a great solution for us. The AI element was attractive, and the personalization capabilities were a big deal.”
"We connected Zendesk with Emarsys in the hope that it would give our Customer Care team better visibility and insight of the customers reaching out. It did just that. Our Customer Care agents are now able to quickly pull up a customer’s profile without the need to reach out to the CRM team. This allows them to see on a granular level their last communication, last product/s bought, and even products to upsell based on Emarsys Predict. This visibility has improved our Care Teams’ responses, and is another action towards being truly omnichannel!”
“I was quite frankly amazed. Emarsys CRM Ads immediately generated a 850% ROAS via Facebook lookalikes. Simply incredible. Our ability to build and use lookalike audiences from CRM data that then delivers actual results is out of this world.”
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