Emarsys offers an end-to-end digital marketing platform that satisfies all the ecommerce maketing needs of mid-market to enterprise-sized companies. The platform offers something for everyone - from advanced (and predictive) reporting for decision-makers to simple content editors and templates for campaign managers.
Emarsys focuses on three main objectives:
1. Time to value - we help you get your first campaigns out of the door within days to minimize the time it takes to earn back your investment.
2. 1:1 personalization - we help you to engage your customers with the same degree of attention across all channels, building loyalty through a great customer experience.
3. Measurable business outcomes - our reporting screens help you to attribute your revenue to the right channels and automatically create segments out of your contact database according to the engagement levels you specify.
Setting up your Emarsys account requires plugging it into your existing digital infrastructure, but we can help with that. Once you are live, most functionality in the platform can be used with no technical know-how at all. However, some of the more advanced products will require some input from your side, should you choose to buy them.
Emarsys has over 20 year experience in this field as an independent provider, meaning we developed all our own features. Our unified customer profile follows your contacts through all channels and touchpoints and our predictive analytics puts AI at the heart of your decision-making.
Our pricing depends on what you want to get out of the platform. We look carefully at your digital landscape and requirements, and prepare offers tailored to each company's business case.
We have no free trials or downloads, sorry.
You can expect full training on the platform functionality as part of onboarding, plus regular refresher courses and webinars for every major release. In addition to this there are bespoke training available at a cost.
There is no straightforward answer here - setup depends on the maturity of your digital marketing processes up to now, the number of channels you use, and the complexity of your data, among other factors. However, time to value is one of our primary objectives so we do aim to get your first campaigns out as quickly as possible.
All customers have a dedicated Success Manager, and we have a range of support teams available to help with strategy, implementation and other projects. Technical support is available in most regions, but will also depend on your support package.
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