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"Elium was victime of its own success at Bouygues Construction due to its appealing design, getting our colleagues in the HR Department onboard was an easy task."
"We have such a quantity of information that staff, especially more junior staff could drown in the information or on the other hand not be able to find the specific information needed. Since adopting the Elium platform, finding information internally is almost instantaneous, independent of time zones, accessible both in the office."
Document360 is an AI-powered knowledge base platform designed to help organizations create, manage, and share knowledge efficiently. Whether for internal teams or external customers, it provides the tools needed to centralize information and make it easily accessible. Document360 offers an intuitive markdown editor for seamless content creation, allowing you to craft rich, engaging articles with ease. Its AI-powered search and content recommendations ensure users can quickly find what they need. For enhanced security, it provides role-based access control, private documentation, and compliance with industry standards. You can design your knowledge base to reflect your brand, add multilingual support, and integrate with tools like Slack, Microsoft Teams, and more. Detailed analytics help you track performance, understand user behavior, and optimize your content effectively. Use cases and benefits: Customer Support Empower customers with a self-service portal, reducing support tickets and response times. Host FAQs, troubleshooting guides, and tutorials. Internal Documentation Streamline team workflows by creating a centralized hub for SOPs, training materials, and company policies. Product Documentation Share product manuals, release notes, and feature guides to educate users and drive product adoption. User Manual Create comprehensive user manuals with multimedia support, ensuring users can easily understand and navigate your products. Simplify onboarding with structured, role-specific resources to help new hires ramp up quickly. SOPs Maintain version-controlled documents to ensure teams adhere to industry standards and protocols.
Heroic Knowledge Base Themes & Plugins for WordPress. Products to reduce your support tickets and give you happier customers. They've created the most popular range of self-service support themes available for WordPress, helping small & large businesses reduce their support cost and give a better experience to their customers.
ProProfs Knowledge Base software is a one-stop solution for businesses looking to reduce customer tickets and manage company knowledge. The software comes with compelling features that help you create a centralized platform that can be accessed on-the-go. Having catered to companies across various industries, they at ProProfs understand your requirements for knowledge management solutions. With ProProfs Knowledge Base software, they aim to help you delight your customers as well as employees with anytime & anywhere access, instant answers, and smooth search experience.
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