"Using public information published by media, institutes, governments, armed groups or individuals of different sensitivities and cultures in several languages is key because it forces us to constantly reassess and readjust our internal reading. Ultimately, it helps us to better anticipate issues related to security, acceptance and access. It is crucial that those who work in the field have a reliable picture of the political forces that may have a direct impact in their local environment. Ten years ago we were checking websites but now it's all through social media. We have a team of analysts based at our HQ and in the field who add value to information, and analyse and filter hundreds of articles or sources each day, The challenge we faced was how this high value content was being shared with our colleagues. The quality of the content was recognised as being very high but it was mainly being shared within particular silos. It was being shared by email and if you were not on the list you ran the risk of missing out."