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Knowledge Powered Solutions

Read 11 Knowledge Powered Solutions reviews and testimonials from customers, explore 29 case studies and customer success stories, and watch customer videos to see why companies chose Knowledge Powered Solutions as their Knowledge Management Software

Knowledge Powered Solutions (KPS) offers Knowledge Management Software that improves customer service at the same time as delivering operational efficiencies for many organisations across different industry sectors. KPS specialises in providing Knowledge Management solutions for Internal Knowledge Management, Contact Centres, Service Desks, Shared Service Environments and Web Self-Service. They provide knowledge management (km) solutions that deliver efficiency savings, enhanced staff performance and increased customer service for organisations across the world.

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Customer Rating Review Score based on 1976 reference ratings
4.8/5.0 (1976)
  • Fall 2025 Top Performer Knowledge Management Software
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11Testimonials

  • “What are the trends and statistics for using self-serve in your industry.”

    ContactBabel

  • “A key aspect to any organisations success is their customer service.”

    Leading Education Institutions Company

  • “Universal Knowledge has allowed the team to significantly improve the quality and service that we can provide, with a reduction in AHT and significant reductions in message errors and scheduling.”

    Shelby Smith Director
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29 Case Studies

  • BPO Contact Centre Dramatically Increases Operational Efficiencies With Universal Knowledge

  • University of Ottawa - Customer Case Study

  • Silah Gulf Knowledge Management Software for Web Self Service

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Additional Knowledge Powered Solutions Information & Resources

Read Knowledge Powered Solutions Reviews, Testimonials & Customer References from 11 real Knowledge Powered Solutions customers.

Browse Knowledge Powered Solutions Case Studies, Customer Success Stories, & Customer References from 29 businesses that use Knowledge Powered Solutions.

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