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“Universal Knowledge has allowed the team to significantly improve the quality and service that we can provide, with a reduction in AHT and significant reductions in message errors and scheduling.”
“We’ve never had the facility to produce this MI until now, the possibilities for gaining really useful insight into our operation are endless.”
Bloomfire exists to organize knowledge and expertise, and makes it accessible and shareable with the people that need it most. Bloomfire's easy-to-use, elegant social knowledge network software is used by thousands of employees at leading companies for social learning, customer service, and sales and marketing alignment. With Bloomfire, collaboration is easier, work gets done more efficiently, and employees and customers are more satisfied.
Elium is the leading european knowledge sharing platform deployed in small and large knowledge centric organisations such as L’Oréal, Capgemini, and EDF. Elium is the web and mobile platform dedicated to enterprise knowledge sharing. It enables you to collect, share, enhance knowledge and information flowing within and beyond your organisation.
HelpDocs makes beautiful, easy to use support pages for product-focused teams. Knowledge bases that're easy to maintain, always relevant, and look great. They're solving customer support at scale with self-serve options that customers actually want to use. Better for your customers, and with a reduction in your support volume, better for your bank balance too.
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