74 Document360 Testimonials

“Document360 has enabled us to jump on a feature-rich, flexible and secure document management system during our early start-up days, without major investments from our side. We were quickly in the position to share specific sets of documentation with our variety of reader groups, in a solid, good-looking and well-maintainable way.”

"Document360’s analytics gives us insights into what our customers look for and, together with customer feedback, enables us to continuously improve our knowledge base."

"Document360 has improved our customer success because customers find it easier to use and are more impressed when you present your documentation in a structured manner."

“We have fairly complex needs, and Document360 support was there with us all the way, making sure that we were all set and ready to go as soon as possible. If you’re looking for a SaaS Knowledge Base that’s easy to use, includes extensive features, and has great support, I can’t recommend Document360 highly enough.”

"Once we upload an article regarding a specific issue, we see support tickets regarding it decreasing by 20%-30%."

"Customers have stopped contacting us with how-to questions. They now only call us for actual problems."

"Technical writers, who often don’t have technical knowledge, but have a good grasp of the English language, have been able to use Document360 seamlessly due to flexibility in keying in options."

"Document360 is a great vendor and solution for us in providing an internal knowledge base empowering our end users to self-help."

"Document360 provides us with a platform to build as comprehensive an user guide as possible."

"The amazing user interface made the integration of the KB Assistant into our system simple and quick."

"Moving from confluence to Document360 has helped Artegic AG create a good knowledge base, which helps us provide quality support services to our external partners and customers."

"Document360 has made it easier for us to onboard customers. We just need to send them the link to our online documentation site."

"Our documentation site has now become extremely popular with our sales and marketing team because it helps them stay abreast of product updates."

"With almost 30 writers on board, Document360’s workflow feature allows for a two-stage peer review process, so first-draft content does not have to be published temporarily before its corrected."

"Document360’s beautiful user interface makes it so much easier to create content. The curated feature-set makes the process streamlined and simple."