74 Document360 Testimonials

"Once we upload an article regarding a specific issue, we see support tickets regarding it decreasing by 20%-30%."

"We now regularly get feedback from our customers directly on articles, because it is such an easy and quick process."

"Compared to previous tools, SysAid is reaping lots of productivity gains as Document360 enables them to publish knowledge base articles faster."

“With our rapidly expanding company and clients, we needed a knowledge base documentation host for our clients. Document360 stood out as an exemplary product and easy to use. It is a necessary tool for any growing company.”

“We have fairly complex needs, and Document360 support was there with us all the way, making sure that we were all set and ready to go as soon as possible. If you’re looking for a SaaS Knowledge Base that’s easy to use, includes extensive features, and has great support, I can’t recommend Document360 highly enough.”

"Document360 has improved our customer success because customers find it easier to use and are more impressed when you present your documentation in a structured manner."

"Customers have stopped contacting us with how-to questions. They now only call us for actual problems."

"Technical writers, who often don’t have technical knowledge, but have a good grasp of the English language, have been able to use Document360 seamlessly due to flexibility in keying in options."

"Document360 is a great vendor and solution for us in providing an internal knowledge base empowering our end users to self-help."

"Document360 provides us with a platform to build as comprehensive an user guide as possible."

"The amazing user interface made the integration of the KB Assistant into our system simple and quick."

"Moving from confluence to Document360 has helped Artegic AG create a good knowledge base, which helps us provide quality support services to our external partners and customers."

"Document360 has made it easier for us to onboard customers. We just need to send them the link to our online documentation site."

"Our documentation site has now become extremely popular with our sales and marketing team because it helps them stay abreast of product updates."

"With almost 30 writers on board, Document360’s workflow feature allows for a two-stage peer review process, so first-draft content does not have to be published temporarily before its corrected."