74 Document360 Testimonials

"Once we upload an article regarding a specific issue, we see support tickets regarding it decreasing by 20%-30%."

"We now regularly get feedback from our customers directly on articles, because it is such an easy and quick process."

"Compared to previous tools, SysAid is reaping lots of productivity gains as Document360 enables them to publish knowledge base articles faster."

"The onboarding process with Document360 was quick and easy. The small glitches we experienced during the process were addressed immediately by the Document360 team."

“Document360 has enabled us to jump on a feature-rich, flexible and secure document management system during our early start-up days, without major investments from our side. We were quickly in the position to share specific sets of documentation with our variety of reader groups, in a solid, good-looking and well-maintainable way.”

"Document360’s knowledge base assistant and contextual help feature is amazing to use and allows us to offer in-app product assistance to our clients."

"Document360 provides a refreshing look and feel to our documentation site that enabled our customers to access our documentation effectively."

"Document360 provides an effective way of documenting and managing content. It helps us to build a self-service customer knowledge base."

"Document360 enabled us to collect customer feedback thus helping to engage with our integrators in a whole new way. This enriched our customer relationships."

"Document360 is very easy to pick up and very intuitive to use, it allows us to work efficiently so that we can work on other things as well."

"Document360 is the best fit for Better Life Partners by saving a lot of time, making the tasks easier, and organizing the articles more effectively."

"Document360 Markdown editor is very intuitive to use. If you want more advanced option, I can switch to WYSIWYG editor. It makes my life so easy."

"Document360 makes it easy to provide articles with teammates for review and update prior to publication of specific changes."

"Document360’s home page builder feature is easy to use to provide a great landing page. The two editors (markdown or WYSIWYG) inside Document360 are versatile to produce great documentation."

"We have been working with Document360 since the beginning to integrate them into our company. We have migrated our existing knowledge base to the Document360 platform. I like Document360's clean, dynamic look and how simple the document creation and organization process is, and all of the customizable features, especially URL Mapping."