“Decagon has been incredibly impactful for us. Through our recent acquisition, we scaled our customer base dramatically without having to add to our support team or waste time on complex preparation. Their AI agents have made our transition seamless and efficient while increasing customer satisfaction.”

“With Decagon’s AI agents, we’ve shortened our time-to-resolution rate, raised and maintained a high CSAT and deflection rate, and are proactively engaging our most valuable readers and publishers. Decagon has significantly enhanced our approach to support by automating routine tasks, allowing our support agents to dedicate more time to initiatives …