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Fin is powered by their proprietary Fin AI Engine™—a custom-built, modular architecture designed specifically for the scale and complexity of customer service. It combines a custom retrieval system with a rigorous multi-stage validation process, ensuring every layer is optimized to resolve complex queries with speed, accuracy, and consistency. With the most comprehensive set of capabilities available, Fin enables CS leaders to Analyze, Train, Test, and Deploy with full control over how it engages and supports their customers.
“Fin successfully managed 83% of conversations, leaving only 17% for our team.“
"By harnessing the power of Fin, more than a third of our support interactions are handled autonomously. This shift allows our human agents to focus on high value interactions and …
"Our agents are dramatically more efficient when using Copilot. In testing, agents using Copilot were able to close 31% more customer conversations daily, compared to agents not using Copilot."
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