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Fin is powered by their proprietary Fin AI Engine™—a custom-built, modular architecture designed specifically for the scale and complexity of customer service. It combines a custom retrieval system with a rigorous multi-stage validation process, ensuring every layer is optimized to resolve complex queries with speed, accuracy, and consistency. With the most comprehensive set of capabilities available, Fin enables CS leaders to Analyze, Train, Test, and Deploy with full control over how it engages and supports their customers.
"We use Fin for all of our conversations. It speeds everything up because it can get to the cases before we do it and also gives the clearest answers to …
"Working with Intercom has been a standout experience. The team helped us configure Fin for Salesforce to match our workflows, track performance, and improve over time. Within just a few …
"Fin has blown us away with the customer satisfaction levels. We saw a 30% increase in CSAT for self-service support shortly after launching Fin, And by giving bandwidth back to …
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