Fin is powered by their proprietary Fin AI Engine™—a custom-built, modular architecture designed specifically for the scale and complexity of customer service. It combines a custom retrieval system with a rigorous multi-stage validation process, ensuring every layer is optimized to resolve complex queries with speed, accuracy, and consistency. With the most comprehensive set of capabilities available, Fin enables CS leaders to Analyze, Train, Test, and Deploy with full control over how it engages and supports their customers.