48 Dealertrack Testimonials

"I trust Dealertrack because anytime I’ve had something that didn’t go the way I thought it was going to go, I have a person that I reach out to, not a phone bank."

"Dealertrack’s DMS has put us in a position to handle things both in the present and prepare for the future, whether it’s improving our processes now or acquiring more dealerships in the future."

"The great thing about Dealertrack eMenu for iPad® is that I can use it anywhere."

“We’ve got a lot of Cox [Automotive] products already. When you keep in the Cox family and you merge with third-party integrations, it is so much more streamlined and easier. I would tell people out there looking to make DMS changes, the best advice I can give is it’s not always about the money. It’s listening to your team.”

“Dealertrack gives us those additional weapons to go out there and meet market demands and serve our customers.”

"If you’re hiring someone, it can be done through their home computer, where they can pretty much do all their onboarding paperwork from their computer at home. The day they start they’re pretty much already done. Their first day is spent in their home department and not filling out paperwork in HR.”

“All customer information is now in one folder – minimizing back and forth, so we’re able to speed up the F&I process and cut down the time it takes to submit and complete paperwork.”

“We used to have to custom report or handcreate reports. And now we can just click download and five minutes later we’re onto the next task. If I had to guess, we won back three to four labor days in a month.”

“Going digital has significantly decreased funding time, resulting in faster cash flow and reduced customer wait times.”

“The customer’s perception of the speed of the process is changing. If customers are apprehensive and nervous and want out of your office as quickly as possible, it’s probably because you didn’t answer their questions. They want a better experience, not necessarily a faster experience. That’s what we’re giving them now, and our improved CSI scores prove we’re on to something. If you’re not using Dealertrack’s eMenu for iPad, you should be. It is what the customer is demanding at this point.”

“I can’t say enough about eMenu for iPad. It makes my job easier, and customers love the feeling of control when the iPad is in their hands. I can change packages on the fly or pull them apart to get exactly what the customer wants. It’s easy to do and unlike a paper menu, it always looks professional.”

"As we’ve grown, they’ve grown with us. We don’t consider Dealertrack DMS as a vendor. We consider Dealertrack DMS as a partner."

"I get a comfort level using the compliance product from Dealertrack. I know I'm being protected."

"We pay less money for a system that works better than anything that we’ve seen from other DMS providers. We don’t have a lot of headaches and when we have a problem, we get a lot better service from Dealertrack than we ever did from our previous provider."

“The Dealertrack system is really powerful, but still easy to use, and it definitely gives us a better process which is always going to help with retention and customer satisfaction.”