48 Dealertrack Testimonials

“Dealertrack technology and integration far outweighs others that I’ve seen or used in the past.”

“I can track closing percentage of every service consultant I have, all the way down to how many brakes they offered on ASRs, did we attach media, and what was the closing ratio if we did."

"We still have people coming by and checking on us, spending not just a couple hours, but spending days in the dealership to make sure that we are understanding and utilizing the entire system."

“There is always a fear of change when switching to a new DMS provider. Switching from one DMS provider to another DMS provider can be very challenging, unless you’re switching to Dealertrack.”

"If you’re hiring someone, it can be done through their home computer, where they can pretty much do all their onboarding paperwork from their computer at home. The day they start they’re pretty much already done. Their first day is spent in their home department and not filling out paperwork in HR.”

"The switch to Dealertrack enabled us to really organize the way we thought about (our) business. Switching over was kind of like cleaning out the garage, taking everything out, blowing out the cobwebs, and putting it back the way (we) wanted to put it back."

“We’ve got a lot of Cox [Automotive] products already. When you keep in the Cox family and you merge with third-party integrations, it is so much more streamlined and easier. I would tell people out there looking to make DMS changes, the best advice I can give is it’s not always about the money. It’s listening to your team.”

"The one-stop-shopping factor is what is most beneficial for me. I have a lot of years handling title work for numerous states and though I could accomplish it all manually, having CMS at hand to keep all the different states and types of titles organized is well worth the cost."

"We pay less money for a system that works better than anything that we’ve seen from other DMS providers. We don’t have a lot of headaches and when we have a problem, we get a lot better service from Dealertrack than we ever did from our previous provider."

"25 years and 23 locations later, I still choose Dealertrack DMS."

“The customer’s perception of the speed of the process is changing. If customers are apprehensive and nervous and want out of your office as quickly as possible, it’s probably because you didn’t answer their questions. They want a better experience, not necessarily a faster experience. That’s what we’re giving them now, and our improved CSI scores prove we’re on to something. If you’re not using Dealertrack’s eMenu for iPad, you should be. It is what the customer is demanding at this point.”

"As we’ve grown, they’ve grown with us. We don’t consider Dealertrack DMS as a vendor. We consider Dealertrack DMS as a partner."

"I get a comfort level using the compliance product from Dealertrack. I know I'm being protected."

"I want my staff focused on taking care of the customers. I don’t want them struggling with the DMS. The Dealertrack DMS is intuitive to use. It’s simple and allows my staff to focus on their jobs."

"Dealertrack really seems to understand what’s important to our business and is on top of finding ways to make our lives easier. The flexibility of the Dealertrack DMS lets us do business our way and continue to drive success in our 50th anniversary year and beyond."