63 Dealertrack Testimonials

“We were promised by Dealertrack that it would be a smooth transition. The whole process was much smoother than I thought it would be."

“Compliance requirements are always evolving and Dealertrack’s compliance solution helps keep our dealership up-to-date.”

"The switch to Dealertrack enabled us to really organize the way we thought about (our) business. Switching over was kind of like cleaning out the garage, taking everything out, blowing out the cobwebs, and putting it back the way (we) wanted to put it back."

"We still have people coming by and checking on us, spending not just a couple hours, but spending days in the dealership to make sure that we are understanding and utilizing the entire system."

"Digital Contracting has a verification process that checks the monthly payment and amount financed to minimize errors and improve our contract accuracy."

“There is always a fear of change when switching to a new DMS provider. Switching from one DMS provider to another DMS provider can be very challenging, unless you’re switching to Dealertrack.”

"Thanks to the Live Funding Checklist we are up to date on our lender requirements and there are fewer mistakes in our contracting process."

"We didn’t need more people to grow, we just needed a better DMS company to help us. Dealertrack comes to us with ideas, they’re progressive in their thinking, and they really care. We wouldn’t switch for anything."

"Dealertrack really seems to understand what’s important to our business and is on top of finding ways to make our lives easier. The flexibility of the Dealertrack DMS lets us do business our way and continue to drive success in our 50th anniversary year and beyond."

"We transitioned from another DMS provider, where you had to memorize all the numbers for the different screens. With Dealertrack, it’s point-and-click and easy-to-use. It’s self-explanatory."

“When we use eMenu for iPad®, we see a higher level of process efficiency and better customer engagement. It’s the best tool out there to deliver the transparency today’s customers demand.”

"There are other platforms that have some great tools, but you’ve gotta have a lot of money to get involved with them and they’re still not as robust as Dealertrack."

"If someone was looking to make a switch, I would tell them look at more than just the switching anxiety, because you can work through that. You can have a great partnership with Dealertrack to help get you where you need to go. It is hard, but I don’t think it’s as scary as it may seem like it could be.”

"If you’re not with Dealertrack, it’s only because you haven’t tried it. The system and the people are phenomenal, and they actually do what they say they are going to do. You can’t get that anywhere else."

“The customer’s perception of the speed of the process is changing. If customers are apprehensive and nervous and want out of your office as quickly as possible, it’s probably because you didn’t answer their questions. They want a better experience, not necessarily a faster experience. That’s what we’re giving them now, and our improved CSI scores prove we’re on to something. If you’re not using Dealertrack’s eMenu for iPad, you should be. It is what the customer is demanding at this point.”