"Our Performance Manager has been very dedicated to troubleshooting any issues that I’m not able to solve. The support, phone calls, things like that. She’s just been really up to par as far as doing what she can to make sure that we’re successful. I feel like she really cares …

"eSigning is at least 30 minutes faster than paper. It helps us finish on a high note and gives our customers a better experience at the point when they’re ready to sign and go."

“The customer’s perception of the speed of the process is changing. If customers are apprehensive and nervous and want out of your office as quickly as possible, it’s probably because you didn’t answer their questions. They want a better experience, not necessarily a faster experience. That’s what we’re giving them …

"I want my staff focused on taking care of the customers. I don’t want them struggling with the DMS. The Dealertrack DMS is intuitive to use. It’s simple and allows my staff to focus on their jobs."

"The one-stop-shopping factor is what is most beneficial for me. I have a lot of years handling title work for numerous states and though I could accomplish it all manually, having CMS at hand to keep all the different states and types of titles organized is well worth the cost."

"Performance Management within Dealertrack is one of the most beneficial portions of the business model of Dealertrack, amongst just the software. To actually have somebody that can utilize the tool and help us utilize the tool to be most efficient is industry standard."

"The transition to Dealertrack DMS was well worth the effort. Our lead implementer was fantastic in assisting us with the launch. Now, we have much cleaner data, and I would do it again in a heartbeat if I had to."

"Dealertrack has always been and will continue to be on the cutting edge of technology."

"Thanks to the Live Funding Checklist we are up to date on our lender requirements and there are fewer mistakes in our contracting process."

“Dealertrack technology and integration far outweighs others that I’ve seen or used in the past.”

“Dealertrack DMS is a better system. It’s more cost effective, it’s easier to use, and our employees like it. To me, that’s what a DMS is all about.”

“There is always a fear of change when switching to a new DMS provider. Switching from one DMS provider to another DMS provider can be very challenging, unless you’re switching to Dealertrack.”

“The Dealertrack system is really powerful, but still easy to use, and it definitely gives us a better process which is always going to help with retention and customer satisfaction.”

“We were promised by Dealertrack that it would be a smooth transition. The whole process was much smoother than I thought it would be."

“Our dealership currently ranks #1 in our region because of our Xtime scheduling experience. Customers know what to expect. Prior to using Xtime we didn’t have control over our schedule.”