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“It also gives us great insights when we’re going in to do reviews with our customers. When we can talk about an NPS score of 78, they can then compare us to our competitors who are significantly lower! We proactively report this score to all our customers – so it’s really important to us."
“Having this form of measurement has been brilliant for our sales team when they go out to win new business, and also means we can regularly demonstrate customer satisfaction to the retailers we work with. Our business model is a relatively new concept in Australia, so it’s really important that we have data to show just how exceptional our customer experience is.”
Canny helps teams listen to their users to build better products. Canny is a simple way to collect & organize user feedback. Canny uses data to be confident that you’re building the right things and impress your users by simply listening to what they have to say and also understand what your users want without 1:1 conversations.
SentiSum helps you place customer support at the strategic centre of your business. Customer support tickets, calls and surveys are a powerful, untapped resource of customer insight. SentiSum helps you accurately tag support queries, understand trends, and share them widely so that CX improves, projects are prioritized accordingly, and more of your customers are retained.
Service Management Group (SMG) partners with more than 500 brands around the globe to create better customer and employee experiences, which drive loyalty and performance. SMG uniquely combines technology and insights to help clients listen better, act faster, and outperform the competition. Strategic solutions include omniCX, Brand Research, and Employee Engagement. SMG evaluates 250 million surveys annually, across 130 countries.
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