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  • 4.7 / 5.0 (8714)
    Premium1097+ References
  • 4.8 / 5.0 (1101)
    32+ References
  • 4.8 / 5.0 (2998)
    Verified95+ References

Customer Thermometer Testimonials

  • “Whether it’s field engineers doing planned maintenance visits or one of our service controllers managing urgent call-outs – we’re all focused on delivering excellent customer service. It’s everyone’s responsibility and what sets us apart in the market.”

  • “We have increased our responses 10 fold!”

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  • Reference Rating
    4.7 / 5.0
    Customer References1097 total
    About

    NICE Systems is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

  • Reference Rating
    4.7 / 5.0
    Customer References32 total
    About

    SentiSum helps you place customer support at the strategic centre of your business. Customer support tickets, calls and surveys are a powerful, untapped resource of customer insight. SentiSum helps you accurately tag support queries, understand trends, and share them widely so that CX improves, projects are prioritized accordingly, and more of your customers are retained.

  • Reference Rating
    4.7 / 5.0
    Customer References95 total
    About

    Service Management Group (SMG) partners with more than 500 brands around the globe to create better customer and employee experiences, which drive loyalty and performance. SMG uniquely combines technology and insights to help clients listen better, act faster, and outperform the competition. Strategic solutions include omniCX, Brand Research, and Employee Engagement. SMG evaluates 250 million surveys annually, across 130 countries.

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