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“My team offers getting started webinars and 1:1 personalized walkthroughs to introduce customers to Moz and show them how to accomplish their individual goals with the product. The walkthroughs and webinars we deliver to help customers get started with Moz contribute to lowering churn rates and increasing customer lifetime value. We also build in-app tours and messaging campaigns to proactively educate customers.”
“Our aim is to ensure consistently high-quality support and act quickly on the occasions that our customers are not fully satisfied. Our main support team of 20 is B2B focused, looking after our core customer base of schools, local authorities and caterers. We use a service desk system to track progress of tickets and ensure timely responses. What we lacked was a clear picture of what customers felt about the support they received.”
Alchemer (formerly SurveyGizmo) provides an integrated feedback management platform that enables businesses of all sizes to collect and act on feedback to find, get, and keep the best customers. Only Alchemer puts customers at the center of everything a company does, without changing the systems or processes they use. Alchemer provides feedback and insights to more than 15,000 customers globally, helping them transform into more customer-centric organizations. These customers create more than 50,000 new surveys each week and receive more than 1 million responses daily. Alchemer is a recognized leader for innovation, service, and value.
Delighted is a customer experience management solution that helps businesses connect with their customers - to learn, improve, and delight. Delighted is the fastest and easiest way to gather customer feedback and put it into the hands of those who can act on it. Using Customer Satisfaction Score, Customer Effort Score, and the Net Promoter System - a single question and an open-ended comment box - Delighted helps companies align customers’ needs with business growth, monitor the voice of the customer over time, and keep customers coming back. Bose, Target, Uber and other beloved brands of all sizes trust Delighted to collect, distribute and analyze feedback to create more delightful customer experiences.
Survicate is the fastest way to collect feedback from customers. Survicate allows you to survey specific groups of your website visitors to understand them better. Uncover their needs, expectations, objections and characteristics. Adjust your website and services to their needs to grow your business.
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