UserVoice

“Honesty is the best policy. We rarely decline legitimate requests. If the idea makes sense, we’ll debate it and allow it to remain on the forum for other users to comment on. I think it’s better for an idea to be under review or active rather than just killing it. What makes UserVoice so great is that we can solicit feedback from our users and allow ideas to evolve into something that is fantastic. If we only [respond to] requests that jibe with our objectives, then UserVoice serves no purpose.”

“UserVoice is easy to use. Simplicity is a key factor for us and adding the UserVoice widget gave users an easy way to provide feedback. It gives every user a voice (no pun intended) to express how they would like to further use Phonebooth to solve their business communication needs.”

“One customer asked us to [create] the option to turn off security for the on-call duty schedule pages. After talking to the customer about his use case, I learned that he wanted to give access to managers to see the schedule and reports in PagerDuty. I suggested a much better solution (one that doesn’t involve scrapping our security model): adding support for read-only user accounts that can view the schedules and reports.”