31 UserVoice Testimonials

“We’ll mine UserVoice for the top feedback items that we think are going to help us accomplish our strategic goals. So we use it both to inform planning and to help create the right items to execute a plan.”

"UserVoice helps us decide what to build and how to build it to best meet our customers‘ complex needs."

“UserVoice gives us the ability to hear more clearly from our customers and prioritize. We have other tooling that helps us capture how many customers want something but this is the best tool for actually prioritizing their needs so far.”

“An hour of customer research can save us 10 hours of engineering time. We’re not building things focused purely on our own assumptions, but we really push for customer validation, so that we make sure anything we build is something that customers actually need and solving an actual problem.”

"What’s really awesome about UserVoice, is that it allows real customers to actively participate in making our product better. Instead of spending time managing a tool or analyzing feedback, I can do what I love to do and that’s listen directly to what customers have to say."

“Collecting data on what people actually want in a quantifiable way is very important to us. As well as making sure that we’re steering in the right direction based upon collecting ideas and collecting votes.”

"Anyone making any sort of product or service should talk to their customers. They won’t understand their customers’ interaction with the product without gathering feedback."

“If we don’t validate the ideas we have, there can be serious consequences for us in terms of reputation, as well as trust. And if our customers don’t trust us then they won’t use our products either.”

“In the end, the quality and quantity of participation in our user community is far better than we have on social media.”

"We looked at several products, but UserVoice’s feedback and support tools looked exactly like what we needed."

“I’m a big fan of UserVoice’s feedback forum. I love that we can limit the amount of votes people have so they only vote on what is most important to them. It helps us understand what matters to our customers.”

“They’ve heard the news regarding the new release and have come back and made a purchasing decision, sometimes a year and a half later. I think that speaks pretty loudly. It was them saying, Hey, we want this. This would be great if we have it. Then basically waking up one morning and finding it in their inbox.”

“For all of Microsoft has told us we have to obsess about our customers, we have to get to know our customers, we have to make data-driven decisions. he makes his priorities really clear, and for me that means I need to listen to customers and have data, both of which I can get from UserVoice.”

"When we hear from our customers about what they’re looking for, it confirms what we need to build, and the data from UserVoice helps us to better justify that we are investing in the right things."

“SmartVote polls help us make sure the next thing we’re delivering is the thing that is going to give the most value to our users right now.”