“We’ll mine UserVoice for the top feedback items that we think are going to help us accomplish our strategic goals. So we use it both to inform planning and to help create the right items to execute a plan.”
"When we hear from our customers about what they’re looking for, it confirms what we need to build, and the data from UserVoice helps us to better justify that we are investing in the right things."
“If we don’t validate the ideas we have, there can be serious consequences for us in terms of reputation, as well as trust. And if our customers don’t trust us then they won’t use our products either.”
“Before UserVoice, there wasn't a great way to quantify customer requests and understand more of the ‘why’ behind these asks.”
“One of the great things now, with UserVoice Validation, is that we can validate what’s already been released which is an option we didn’t have before.”
"UserVoice is a clear voice of customer truth when putting together our roadmap. It helps us stay on the right track."
“We look for every chance to inject the voice of our customers into how we build Procore. UserVoice is a great tool to rank requests coming from existing customers.”