31 UserVoice Testimonials

“We’ll mine UserVoice for the top feedback items that we think are going to help us accomplish our strategic goals. So we use it both to inform planning and to help create the right items to execute a plan.”

"UserVoice has saved us hundreds of person-hours by better managing our feedback and helping us make strategic product decisions."

"UserVoice helps us decide what to build and how to build it to best meet our customers‘ complex needs."

“SmartVote polls help us make sure the next thing we’re delivering is the thing that is going to give the most value to our users right now.”

“The alignment between customer teams and Product has never been so strong. When Product, Sales, and Support talk with customers, it’s easy to capture their feedback. Just collect it, and it’s done - all the customer data is right there along with the suggestion. This allows the product team to focus on analysis and decision-making.”

“We have limited resources so it’s important that we are trying to do the things that will be most impactful within a given timeframe to meet company expectations.”

“UserVoice felt a lot more directed towards the IT Pro end user.”

“By actively using UserVoice, we’ve been able to look at trends and gain insights for our roadmaps and show our customers we’re listening.”

“When it comes to an individual user perspective, they feel a lot more valued by us. On the product manager side they can gain very easy access to information they need do their job well.”

“UserVoice is easy to use. Simplicity is a key factor for us and adding the UserVoice widget gave users an easy way to provide feedback. It gives every user a voice (no pun intended) to express how they would like to further use Phonebooth to solve their business communication needs.”

“The points allow us to ensure quality and track performance, You get more points for fast replies and kudos, so Vicki is rewarded for providing good, timely customer service, which is one of the things we pride ourselves on at Zibbet.”

“One customer asked us to [create] the option to turn off security for the on-call duty schedule pages. After talking to the customer about his use case, I learned that he wanted to give access to managers to see the schedule and reports in PagerDuty. I suggested a much better solution (one that doesn’t involve scrapping our security model): adding support for read-only user accounts that can view the schedules and reports.”

“Honesty is the best policy. We rarely decline legitimate requests. If the idea makes sense, we’ll debate it and allow it to remain on the forum for other users to comment on. I think it’s better for an idea to be under review or active rather than just killing it. What makes UserVoice so great is that we can solicit feedback from our users and allow ideas to evolve into something that is fantastic. If we only [respond to] requests that jibe with our objectives, then UserVoice serves no purpose.”

"Our tagline is ‘Real-time event tracking And we try to apply that real-time label to everything we do, including customer support.”

“At the end of the day, this needs to be fun, which means taking a community approach rather than a pure support or bug-ticketing approach.”