“We’ll mine UserVoice for the top feedback items that we think are going to help us accomplish our strategic goals. So we use it both to inform planning and to help create the right items to execute a plan.”

“For all of Microsoft has told us we have to obsess about our customers, we have to get to know our customers, we have to make data-driven decisions. he makes his priorities really clear, and for me that means I need to listen to customers and have data, both of …

“UserVoice gives us the ability to hear more clearly from our customers and prioritize. We have other tooling that helps us capture how many customers want something but this is the best tool for actually prioritizing their needs so far.”

“The alignment between customer teams and Product has never been so strong. When Product, Sales, and Support talk with customers, it’s easy to capture their feedback. Just collect it, and it’s done - all the customer data is right there along with the suggestion. This allows the product team to …

“We have limited resources so it’s important that we are trying to do the things that will be most impactful within a given timeframe to meet company expectations.”

“UserVoice felt a lot more directed towards the IT Pro end user.”

"UserVoice has saved us hundreds of person-hours by better managing our feedback and helping us make strategic product decisions."

“By actively using UserVoice, we’ve been able to look at trends and gain insights for our roadmaps and show our customers we’re listening.”

“When it comes to an individual user perspective, they feel a lot more valued by us. On the product manager side they can gain very easy access to information they need do their job well.”

“UserVoice is easy to use. Simplicity is a key factor for us and adding the UserVoice widget gave users an easy way to provide feedback. It gives every user a voice (no pun intended) to express how they would like to further use Phonebooth to solve their business communication needs.”

“The points allow us to ensure quality and track performance, You get more points for fast replies and kudos, so Vicki is rewarded for providing good, timely customer service, which is one of the things we pride ourselves on at Zibbet.”

“One customer asked us to [create] the option to turn off security for the on-call duty schedule pages. After talking to the customer about his use case, I learned that he wanted to give access to managers to see the schedule and reports in PagerDuty. I suggested a much better …

“Honesty is the best policy. We rarely decline legitimate requests. If the idea makes sense, we’ll debate it and allow it to remain on the forum for other users to comment on. I think it’s better for an idea to be under review or active rather than just killing it. …

"Our tagline is ‘Real-time event tracking And we try to apply that real-time label to everything we do, including customer support.”

“At the end of the day, this needs to be fun, which means taking a community approach rather than a pure support or bug-ticketing approach.”