“Before we had Custify, we were tracking customers’ health manually in a spreadsheet. This process was quite timeconsuming and nowhere close to real-time, and therefore often not actionable for us. After implementing Custify we restructured our team based on new lifecycle definitions, and, after a short period of fine-tuning, the …

"The most important aspect of working with Custify is that they are very keen to hear and act on customer feedback. Dialogue is key - new product releases often have features that are useful to us. Their CSMs, proactively reach out once feedback that was important for us, has been …