Custify is a customer success platform designed for your B2B SaaS business. It helps you better meet customers' needs, reducing churn and increasing lifetime value. You can see in-product usage insights as well as data from CRM, support, billing, and other systems in one place. Relevant customer success KPIs and client interactions are displayed in an easy-to-understand dashboard. Custify also identifies clients that get stuck during onboarding, those whose trial is about to expire, and those whose usage has decreased. This lets customer success managers reach out proactively and efficiently. It has a sophisticated automation engine built in for low-touch workflows, as well.
"Since using Custify our churn decreased by 25%. We are more spot on, we can help our customers even better and faster and that s why they don t leave …
"Since using Custify we're able to boost NRR and manage our expanding customer base without having to scale our team and that's been one of the big benefits of Custify."
“Before we had Custify, we were tracking customers’ health manually in a spreadsheet. This process was quite timeconsuming and nowhere close to real-time, and therefore often not actionable for us. …
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