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Custify is a customer success platform designed for your B2B SaaS business. It helps you better meet customers' needs, reducing churn and increasing lifetime value. You can see in-product usage insights as well as data from CRM, support, billing, and other systems in one place. Relevant customer success KPIs and client interactions are displayed in an easy-to-understand dashboard. Custify also identifies clients that get stuck during onboarding, those whose trial is about to expire, and those whose usage has decreased. This lets customer success managers reach out proactively and efficiently. It has a sophisticated automation engine built in for low-touch workflows, as well.
"Since we started using Custify we have become much more effective. Our productivity and effectiveness has jumped 20%. The same thing happened with the onboarding process. We have decreased the …
"Custify helps our CSMs do their job more efficiently, from scheduling and executing customer onboarding calls to sending personalized emails based on our users’ behavior, health scores, and product usage. …
"Since using Custify our churn decreased by 25%. We are more spot on, we can help our customers even better and faster and that s why they don t leave …
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